Surgical Coordinator Customer Service
Resume:
Audrie Wilson
Surgical Coordinator
Grand Prairie, TX 75054
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
VSP Vision-Remote
November 2023 to September 2024
Call Center CSR. Assist providers and members with authorization, as well as benefits description. Claims and web portal guidance.
Surgical Coordinator
Orthopedic Sports Medicine Institute-Mansfield, TX May 2023 to November 2023
I coordinate and schedule all surgical procedures for Dr. Todd Moore, Dr. Nicholas Martin and Dr. Michael Boothby.
Surgical Coordinator
Regional Plastic Surgery Center and Spa-Sherman, TX February 2022 to July 2022
Surgical Coordinator for all insurance cases.
Chiropractic Assistant
Lifetime Chiropractic-Bonham, TX
March 2020 to October 2020
Front Office Coordinator
Cardiac Center of Texas-McKinney, TX
November 2019 to March 2020
Patient Care Coordinator
Psymed Solutions-Plano, TX
October 2017 to March 2019
Scheduled presentation appointments for pharmaceutical representations and physicians.
• Maintained confidentiality and compliance standards at all times.
• Resolved problems with areas such as communication and billing that could negatively impact services.
• Worked with patients to ensure effective scheduling of tests and procedures.
• Updated documentation and reports detailing patient activities, care actions and hospital determinations.
• Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
• Verify all new/existing patients insurance to ensure coverage for providers
• Collection calls made once a week to patients with outstanding debts
• Entered details such as payments, account information and call logs into the computer system.
• Copied, logged and scanned supporting
documentation.
• Verified data integrity and accuracy.
• Maintained a multi-line phone system
• Obtained and organized all faxes for the day (i.e.Doctors order's orders/DME orders/Labs)
•Handled all paychecks and vendor payments
•Collection calls made once a week
•Organized community office spaces
•Maintained all the ordering of office supplies & nursing supplies
•Worked closely with marketing team to ensure best result from hosting an event Receptionist
Gate Keeper
February 2016 to August 2017
Organized and scheduled office meetings as well as client appointments for team of 20 professionals, effectively accommodating hectic agendas.
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction. 2
• Sorted, received and distributed mail correspondence between departments and personnel.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
• Provided clerical support to company employees, including copying, faxing and file management.
• Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
• Kept reception area clean and neat to give visitors a positive impression of the company. Server
TGI Fridays-Plano, TX
August 2008 to December 2012
Promoted items on beverage lists and restaurant specials.
• Delivered quality service by providing a warm and welcoming environment.
• Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
• Resolved guest complaints quickly and efficiently.
• Up-sold alcoholic beverages, appetizers and desserts. • Received frequent customer compliments for going above and beyond normal duties.
• Displayed enthusiasm and knowledge about the
restaurant's menu and products.
• Stocked and maintained cleanliness of stations.
• Prepared for large parties and reservations, anticipating planning and staffing needs.
• Set dining tables according to type of event and service standards.
• Received frequent customer compliments for going above and beyond normal duties.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Stocked and maintained cleanliness of stations.
• Ensured all food was prepared on-time and according to specifications.
• Described menu items, special offerings and
3
appropriately identified wine pairings.
• Developed and maintained positive working
relationships with others to reach business goals. • Promoted items on beverage lists and restaurant specials.
• Executed quality assurance practices to ensure positive customer dining experience
Education
High school or equivalent
Plano East Senior High
2002
Skills
• Organizational skills
• Scheduling
• Claims processing
• Medical terminology
• Patient education
• Strategic planning
• Claims
• Excel
• Outlook
• Word
• Problem solving
• Operations
• Healthcare operations
• Healthcare
• Multitasking
• Regulatory compliance
• English
• Medical Scheduling
• Medical Records
• Office Administration
• Insurance Verification
• Medical Office Experience
• Microsoft Outlook
• Communication skills
• Microsoft Excel
• Microsoft Office
• Medical Billing
• EMR Systems
• CPT Coding
• Epic
• ICD-10
• Anatomy Knowledge
• Patient Care
• Transcription
• Medical Coding
• Data Entry
• HIPAA
• Writing skills
• Customer service
• Computer skills
• Typing
• Microsoft Word
• eClinicalWorks
Additional Information
Skills:
Regulatory compliance
• Strategic Planning
• Verbal and written communication • Patient education
• Organizational skills
• Administrative supervision
• Healthcare operations
• Claims processing
• Proficient in Windows, Word, Excel, Outlook
Microsoft
• Insurance practices • Medical terminology • Scheduling
• Multitasking ability
• Problem solving
• Goal setting
Contact this candidate