Customer Service Call Center
Resume:
April Burke
Aurora, CO *****
********@*****.***
Action- Oriented leader and team builder with 6 years of experience providing customer support in busy call center environments for public utility and insurance industry employers looking to obtain a position that allows me to utilize me existing skills while obtaining new ones.
• Conflict& Dispute *Report Generation *Customer Service *Dynamic Communication Skills *Self Starter
*Team Player *Decision maker *Positive attitude *Attention to detail *People oriented *Call Center Service Operations *MS Word *Excel *Access
Multiline Phone Use *Complaint Handling/Dispute Resolution Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Colorado Access-Denver, CO
November 2022 to Present
• Resolving member's and/or providers questions and concerns using computer-based resources to find answers
• Answering member's questions, ensuring members understand their plan, Co-pays, DME Equipment, Vision, and Dental plan
• Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, and helping find a doctor via telephone calls.
• Checking eligibility for members and providers
• Scheduling appointments for caseworkers,
Registration paperwork
Operations Support Services/ Admin
Seneca Insurance-Greenwood Village, CO
January 2016 to November 2022
Provides support to claims, underwriting, and other commercial insurance professionals through the review and setting up of operations support service requests, handling documentation, notating/updating claims, police, and premium file documents according to procedure, and providing accurate coverage and statistical information for systems updating.
Admin
SiteWise-Denver, CO
January 2011 to December 2016
Recapped specialty locates daily, scheduled locates; adjusted locating schedule based on up-to-the-minute demand
& locator locations, Communicate scheduling changes with field personnel, Field telephone calls from locators and customers; maintained customer contact as appropriate Customer Service Associate / Administrative
ACS Inc-Denver, CO
January 2007 to December 2011
ACS State and Local Solutions- Customer Service Representative Contracted to answer inbound calls for the Department of Human Services. Assisted clients by researching case information on the Colorado Benefits Management System regarding their medical and financial cases. Documented all calls received and returned voicemails as needed. Provided face-to-face support for the front desk at the Denver Department of Human Service. Scheduling appointments, Call patients for upcoming appointments, Request reocords,
Customer Service Associate
PRC-Denver, CO
January 2004 to December 2007
Provided excellent Customer Service. Responsible for troubleshooting issues with company products and services. Maintained high level of customer satisfaction.
Utilized operational systems to process collections and handle payments over the phone. Fast paced workplace. Education
Community College - Aurora, CO
2002 to 2002
Aurora Central High School - Aurora, CO
1997 to 1999
Skills
• Time management
• Organizational skills
• Sales
• Marketing
• Insurance verification
• Medical terminology
• Home health
• Continuous improvement
• Medical records
• Medical scheduling
• English
• Customer service
• Computer skills
• Medical office experience
Certifications and Licenses
Certified Provider Credentialing Specialist
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