Medical Office Customer Service
Resume:
TRENTNE JOHNSON
MEDICAL OFFICE SPECIALIST
940-***-**** *********@*****.*** Dallas, TX
Accomplished Medical office Specialist with a proven track record in EMR/EHR management and medical billing at Texas Joint Institute. Skilled in enhancing patient relations through impeccable service and maintaining stringent HIPAA compliance. My attention to detail and problem-solving acumen has significantly boosted operational efficiency and patient confidentiality. SKILLS
● EMR/EHR
● Medical Billing and Coding
● Payment collection
● Homecare Homebase
● PeopleSoft
● Customer Service
● Medical Documentation
● Appointment Setting
● EMR Software
● Problem-Solving
● Kronos
● Athena
EXPERIENCE
• Records Request Handling
• Medical Terminology
• Microsoft Office suite
• OnBase
• Medical office Software
• Patient Scheduling
• HIPAA Compliance
• Patient Relations
• Appointment Scheduling
• Electronic Charting
• Availity
MEDICAL OFFICE SPECIALIST Dallas, TX Texas Joint Institute October 2023 - June 2024
• Provided excellent customer service to patients and healthcare providers in a fast-paced medical office setting.
• Performed administrative duties such as ling charts, photocopying documents and ordering supplies.
• Answered incoming calls from patients, responded to inquiries and scheduled follow-up appointments.
• Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations.
• Developed strong working relationships with colleagues at various levels within the organization.
• Utilized electronic health record systems to enter patient information and update existing records.
• Scheduled patient appointments, tests, and procedures in a computerized scheduling system.
• Used EMR software to manage patient records.
• Handled daily office operations such as ling, data entry, and inventory management.
• Coordinated physician schedules and maintained patient ow by communicating patient arrivals or delays.
• Answered telephones to give information to callers, take messages, or transfer calls to appropriate individuals.
• Copied and charted patient information to create and prepare new patient charts.
• Prepared new patient charts by charting and copying and completing medical documents.
• Compiled reports and updated records in alignment with HIPAA guidelines and standards. MEDICAL RECORDS SPECIALIST Dallas, Tx
Encompass Home Health November 2021 - October 2023
• Adhere to established procedures while performing quality checks on all medical requests from multiple requesters to maintain release accuracy, confidentiality, and proper invoicing, verifying timely resolutions to requests
• Safeguard patients' right to privacy by verifying 100% compliance with the request, authorization, company policy, and HIPAA regulations and acquiring signatures on information to retrieve medical and treatment records from other service providers
• Optimize cooperation, coordination, and communication by cultivating relationships with medical providers, suppliers, and reporters, enhancing service delivery
• Maintain an accurate log of medical information and records requests by logging all requests into the EPIC release of information module, ensuring proper tracking and reporting
• Facilitate creation and maintenance of standard operating procedures by evaluating recordkeeping practices for patients and doctors, enhancing the quality of health record documentation
• Upload medical records to patient charts within the EMR by following established routing procedures, including physician progress notes, history, and physicals, avoiding delinquency of release of information turnaround
• Minimize confidentiality breaches by keeping patient records information con denial and building trust-based physician-patient relationships, resulting in healthier interactions and higher-quality health visits
• Improve patient safety and diagnosis by collecting patient information, including demographic information, to increase the overall quality of patient care
• Enhance privacy and security of patient data by safeguarding electronic medical records for 400 patients, improving diagnostics and patient outcomes.
WAREHOUSE ASSOCIATE Dallas, Tx
Amazon Fulfillment Center September 2019- November 2021
● Receiving, processing, and shipping orders to customers.
● Picking, packing, and stowing items in the warehouse.
● Using scanners to read bar codes on boxes.
● Ensuring product quality.
● Overseeing offloading of merchandise trucks
CERTIFIED NURSING ASSISTANT Dallas, Tx
Legacy of Preston Hollow July 2013 - September 2019
• Determined the appropriateness of continued residency by formulating and maintaining les for 25 residents' admission following facility requirements, meeting individual's needs and preferences
• Delivered high-quality personal care services by administering medications under the physician's and licensed nurse supervision, while adhering to state-federal regulations and facility policy
• Optimized resident safety and reduced the potential of medical/health care errors by checking received deliveries from different pharmacies against orders to verify accuracy
• Boosted facility efficiency by examining medication assistance records monthly to verify completeness and corrections, ensuring continuity of patient care
• Oversaw patient safety in long-term care facilities by informing all changes in the resident's condition to the director of case management services
• Developed resident service plans and performed monthly nursing assessments by assessing vital signs during medication administration to quickly identify any complications, meeting person's health and wellbeing needs
• Provided routine personal care services by sustaining medication stock, cleaning patient rooms and equipment, meeting their continuing health care needs.
EDUCATION:
BACHELOR OF SCIENCE (B.S.) IN HEALTH INFORMATION MANAGEMENT Parker University, Dallas, TX, US
ASSOCIATE IN SCIENCE (A.S.) IN HEALTH INFORMATION TECHNOLOGY Parker University, Dallas, TX, US
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