Customer Service Data Entry
Resume:
Jacqueline Chapman
*** ***** ** *******, ** *****
*********@*****.***
Summary
AAS Office Administration Degree, I have a passion for customer service and medical support.
Education and Training
Gadsden State Community College, Gadsden, AL
Associate of Applied Science, Office Administration - Health Information Technology
Graduated August 2021
Etowah High School, Attalla, AL
Diploma
Skills
Administrative Support, Microsoft Word, Microsoft Excel, Microsoft Outlook
Customer Service, Office Administration
Medical Collections
Data Entry Administration
Type 40 WPM
Basic computer hardware assembly and component/device replacement
Learn new software applications quickly.
Employment Experience
Etowah County Health Department 2021- Present
ASAII Clerk
Intake Clerk
Schedule Client Appointments
Making decisions and solving problems utilizing knowledge of the activities, practices, and applicable functions, rules, and regulations of the organization. Skills in the use of standard office equipment and software.
Express Tax Service, Gadsden, AL 2008 - Present
Tax Preparer
Currently work for Express Tax as a Tax Preparer
Prepare Client personal income taxes, to be filed with the IRS
Review Clients financial information
Utilized Drake and Republic Bank tax software
Maintain customer confidentiality per office policy
Goodyear Tire & Rubber Company, Gadsden, AL 02/2015 - 12/2019
Bead Builder
Operated tools to aid in the manufacturing process
Performed periodic checks on equipment and solve problems as detected
Performed various teaks to setup, operate, monitor, and troubleshoot equipment
Operated Machine to manufacture beads needed for use in making tires
Environmental Waste Service, Glencoe, AL 01/2012 - 02/2015
Collections/File Clerk
Performed general office duties to include data entry, customer service and other department support.
Administrated office operations, including but not restricted to, answering phones, filing, maintain records, processed forms, referrals, and paperwork to insure proper processing of state paperwork.
Called on commercial accounts regarding their past due accounts
Sent out monthly statements
Verified client information whenever there were inquires on their accounts
Utilized Quick-Books software
Medical Data Systems, Gadsden, AL 2000 - 2009
Collector
Contacted Patients on their Past Due Medical Bills
Provided customer service along with the highest standard of patient-centered administrative support.
Data Entry of customer information into computer system
Analyzed delinquent accounts including recommendations for resolution.
Setup Payment arrangements with patients over the phone
Processed Payments received over the phone via turbo check/credit card
Possessed a proven ability to deal with all aspects of front office duties.
Exceeds monthly office goals
Provided Team support, and excellent customer service
Contact this candidate