Customer Service Data Entry
Resume:
Gayle Puckette
Altavista, VA 24517
**************@*****.***
Objective A challenging position that demands attention to detail, a diverse skill set, and high
energy.
Skills & endorsements
●Sales Management
●Contract Negotiation
●Prompt, Trustworthy and Reliable
●Proficient in Microsoft products
●Excel, Word, Power point, email
●Excellent organization skills
●Friendly Positive attitude.
●Detail oriented possessing strong analytical skills in effective decision making
●Accurate, dependable and exceptionally alert to compliance standards and errors
●Strong organizational abilities, focused and self-driven to produce proficient results
●Developing cost efficiency and streamlining techniques
●Clear communication skills interdepartmentally and with clients and vendors
●Adept at multi -tasking and prioritizing
Experience & Accomplishments
Supervisor
• Conducted interviews, hired, and trained new employees. I also conducted all performance reviews
Office
●Performed Manufacturing Accounts Payable processing duties.
●Check processing, general ledger posting
●Fulfilled Accounts Receivable processing duties to include bank deposits, collections, payment
●Balanced bank reconciliations and month end reports; provided audit assistance
●Maintained Inventory control of supplies
●Performed data entry, coding tasks, provided customer service on accounts.
Employment History
The Best VA LLC - Virginia - Owner/President for my own small Virtual Assistant/Sales support Company
Dates Employed Mar 2014 – Present
●I am a positive point of contact for customers via telephone, email, or in person. Creating/updating/maintaining databases and CRMs
●Collating business cards into an Excel sheet for uploading to CRM or address books
●Data entry
●Chasing outstanding invoices
●Diary/calendar management – scheduling meetings, syncing with devices, adding upcoming events
●Email management and detox
●Researching/making travel and accommodation arrangements
●Lifestyle management – personal duties including buying gifts, booking restaurants, travel, planning & executing meetings and events.
●Experience with project coordination and being able to speak specifically to the customer.
●Experience in inputting job information into a Customer Relationship Management (CRM) system and completing various tasks through the life of a project.
●Experienced in tracking various shipments through vendors to confirm precise arrival schedules.
●Communicating with Project Managers, Warehouse Staff, and Installers to ensure the accurate reporting of information promptly.
●Processing various documents and uploading them to multiple formats using several forms of technology.
●Potentially handling elevated customers respectfully and concisely.
●Providing support to the Management and the Operations department as needed.
●Various other tasks as assigned.
●I am a fast learner. I learn new computer programs with training, have a positive attitude, have excellent communication skills, have a "go-getter" attitude, and being proactive.
Nydree Flooring- Virginia - Project Coordinator
Dates Employed Jul 2010 – Mar 2014
●Customer service, order processing, order tracking, Quality questions, project tracking.
Virginia Candle- Virginia - Sales support & Coordinator
Dates Employed 2009 – 2010
●screening clients' emails and phone calls.
●processing orders
●answering product questions
●writing quotes
●monitoring data entry team employees
●follow up on quotes
●ship samples and catalogs
Tessy Plastics, LLC- Virginia - Customer service Representative
Dates Employed 2006 – 2009
●Customer service
●answered phones
●answered product questions
●tracking info
●entered orders
●expedited projects
Allegiance Healthcare- Minnesota- Sales support
Dates Employed 1998 – 1999
I worked with the Office of Procurement, Acquisition and Logistics at Privately Owned Hospitals in Minnesota.
Participated in regular visits with Procurement and Logistics to handle any invoicing issues, process issues and introduce new product offers.
Allegiance Healthcare- Illinois- Government Sales-Prime Vendor Coordinator
Dates Employed 1994 – 1998
Point of contact for all Government Prime Vendor accounts
I worked with the Office of Procurement, Acquisition and Logistics at Government Hospitals on the West Coast.
Participated in regular visits with Procurement and Logistics to handle any invoicing issues, process issues and introduce new product offers.
Parties by Gayle- Small Party Planning Business in Illinois- Worked from home 1984-1988
Planned, Catered & executed Parties such as weddings, anniversaries and Bday parties
Education
Baxter/Allegiance University- Illinois
Contracting and government sales
Customer Service Excellence
Safe Travels for Women
Procurement and Logistics classes
Supervisor Classes
Problem solving for Management
College of Lake County- Assorted classes- 1981- No degree
Business Administration and Management, General
Phycology
Biology
English Comp
Antioch Community High School- Graduated June 1977
GPA 3.75
Volunteer experience
Avoca Museum
Member and Volunteer
Dates volunteered 2011 - present
Cause Education
Altavista High School
Colonel Club Member 2002-present
American Cancer Society
Co-chair for the Relay for Life-Altavista
Dates volunteered Sep 2012
Cause Health
Girls Scouts Of America
Leader and Trainer
Dates volunteered Jan 1987 – 98
Cause Children
I was a Daisy, Brownie and Junior girls scout leader. I also trained women to be leaders.
Personal Interests
Travel
Home improvement
Interior Design
References upon request.
Contact this candidate