Customer Service Urgent Care
Resume:
Sandra Cross
Ringgold GA *****
***********@******.***
Work Experience
Customer Service Represenative
Verida
May 2024 current
• Assists callers efficiently and politely, courteously and professionally.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to ensure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems
Compliance Support Partner
Re Garrison Trucking Inc Chattanooga Tn
May 2022 to October 2023
• Responsible for updating Garrison Logistics new carrier packets, regulating carrier set up based off FMCA and Garrison Logistics Performance standards, ensuring compliance with company policies and federal regulations, and other office duties within daily responsibilities.
• Tracked where trucks were located
• Told trucks where to go.
• Built orders that came in from customers.
Lab Assistant
Memorial hospital Chattanooga tenn
August 2021 to April 2022
• Follows established departmental policies/procedures pertaining to specimen collection, positively identifies patients, accurately labels specimens while with the patient, and delivers back to the Laboratory.
• Answers the phone by the third ring in a professional manner identifying yourself and processing then call appropriately, including taking and delivering messages promptly and accurately, and/or routing each call as necessary.
• Processes collection worksheets and outstanding specimen reports to identify undeceived, unidentified, or missing specimens beyond the expected turnaround times.
• Process specimens received both internally and from an outside account, register requisitions with accurate patient information, order all tests and correct tests, unbag specimens documenting specimens, receiving and missing or wrong specimens received, label specimen with the correct bar code labels, deliver specimens to laboratory for testing in a timely manner.
• Phlebotomist training and drew blood from patient Lab Technician
Propex - Ringgold, GA
June 2018 to Present
• Specialize in quality material that is ran on non-woven lines
• Review specs to meet customer's specifications
• Type data in computer with data results including weight, thickness, diameter
• Fail and pass rolls depending on data
• Communication to other lab technicians
• Release rolls off the "Q" list due to lines being down or done with orders
• Quality control on product specifications
Patient Service Representative
Erlanger Health System - Chattanooga, TN
February 2021 to April 2021
• Collected demographics
• Confirmed insurance with patient
• Collected copays
• Filed claims through insurance
• Contacted Insurance company to verify eligibility Receptionist
Rick Worley And Son Inc
June 2016 to May 2018
• Responsible for welcoming customers with a warm and sincere greeting
• Ensure excellent service standards and maintain high customer satisfaction
• Provide exceptional customer service throughout the checkout process
• Answer and transfer phone calls or take written messages when needed personnel wasn't available
• Responsible for filing, scanning, and copies
• Follow company safety procedures and policies
• Answer customer's questions about vehicle problems, and status of repairs, and hours of operation.
• Repair Orders- all files are opened with compliance including proper authorization forms
• Communicate with insurance companies with supplements, and pictures of damage
• post repair plans once vehicle is in shop
• Prepare and complete proper paperwork for final customer packet prior to delivering vehicle• Final QC
• Contacted insurance companies about prepayment and deductibles Key Holder
Dollar General - Ringgold, GA
April 2016 to June 2016
• Responsible for excellent customer experience to customers
• Entailed partnering with management to ensure sales goals are achieved
• Opened and closed store
• Provided leadership to team members and to achieve specific targets are met by the store
• Maintain accurate knowledge of products
• Providing assistance in merchandising, floor moves, and display maintenance
• Ability to work flexible schedules
• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
• Opened and closed store independently when needed and prepared nightly bank drop for manager.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Cashier
Cabela's - Fort Oglethorpe, GA
April 2015 to March 2016
• Aware of advertised sales
• Friendly and outgoing approach to all customers
• Remain product knowledgeable
• Support a strong commitment to world class service
• Ensure a pleasant and productive shopping experience
• Provide legendary experience for customers by assistant customers in their needs, Club memberships, in store pick up, promoting programs.
• Checking out customers by ringing up products
Education
High school diploma or GED
Skills
• Team player
• Customer Focused
• Problem solving
• Goal Oriented
• Independent
• Multitask
• Quality Control
• Retail Sales
• Merchandising
• Manufacturing
• Cash Handling
• Laboratory Experience
• Typing
• QuickBooks
• Quality Assurance
• Venipuncture
• Typing
Certifications and Licenses
Certified Phlebotomy Technician
Assessments
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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