Autobody tech or Autobody management
Resume:
Harry (Bud) Rigoulot
*********@*****.***
Objective: Employment in a company that stresses top-quality service and production. Through high performance standards and attention to detail, to ensure their customers receive the best care and service possible.
●Expertise in management and supervisory positions
●Expertise in Auto-Body repair
●Expertise in Training, Motivating, Mentoring, and completing multiple tasks within a time set.
●Able to make decisive decisions in stressful situations.
●Effectively uses Constructive reasoning to identify and solve problems quickly.
●Committed to leading by example.
●Current customer satisfaction: 97.6%
Professional Experience.
General Manager, Gerber Collision and Glass
Responsibilities
●The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures.
●The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPIs and insurance metrics are met.
●They are responsible for coaching and empowering each team member’s performance and success in their individual roles.
●The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members.
●General Managers are committed to leading by example at all times
●Ensure consistent execution of the WOW (Wow Operating Way) plan
●Prepare and manage the annual and monthly operating budget of the collision center
●Forecast, target, and track monthly sales, profit, and expense objectives
●Deliver formal annual performance reviews and informal monthly performance reviews
●Monitor and maintain all A/P and A/R relating to the Collision Center
●Maintain a clean and organized repair facility at all times
●Monitor all maintenance required for all shop equipment, including the paint booth
●Provide training for all staff as necessary
●Ensure all staff wear proper safety gear and adhere to the dress code
●Open and close the facility daily as per established procedures
●Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
●Manage all estimates to ensure the labor mix is within established standards
●Manage store capacity
●Lead and manage all repair facility personnel
●Facilitate monthly Health & Safety and staff meetings
●Attend monthly managers' meetings
●Attend training, information sessions, and workshops recommended by the Senior Leadership Team
●Store CSI performance review and follow up within 24 hours
●Duties, responsibilities, and activities may change at any time with or without notice
General Manager, Barretts Collision In Corp., (Puyallup WA.)
●Oversaw weekly production and quality of 160 vehicles throughout six locations.
●Established work standards and expectations throughout the corporation's expansion within Pierce County.
●Liaison for over twelve Direct Repair Programs (DRP).
●I managed customer relations when communication broke down between the customers and the corporation's representative.
●Evaluated and Managed Surveys for the Corporation.
●Managed over 100 personnel and built strong relationships through communication and problem-solving.
Operations Manager, Adesa Corp., (Auburn Wa.)
●Supervised over 300 personnel in producing and performing the corporation's output.
●Exceeded Gross Profit Expectations consistently.
●Expanding the corporate shifts from one to three increased performance throughout the production line from thirty to eighty a day.
●Built new relationships with Crysler, resulting in a vehicle inflow of over 1000 a month.
ADDITIONAL EDUCATION
●Multiple Management Seminars
●Shop Safety President
References: Available upon request
Contact this candidate