Customer Service Talent Acquisition

MICHELE R. HRNJEZ BURRELL

Cell 610-***-**** / ********************@*****.*** /

https://www.linkedin.com/in/michele-hrnjez-burrell-944683106/ Workforce and Talent/Recruiting Program Engagement Industry Experience – 14+ years in a Matrix Environment

● National Workforce Talent Recruiter and Research/Sourcer with specialized experience in developing consultative, value adding, strategic solutions and programs to respond to the talent needs and engage/recruit high caliber talent into a fast pace, ever challenging and changing environment.

● Experienced and accomplished in full lifecycle workforce and talent recruiting from exceptional sourcing to negotiating offer skills through expert client engagement and management. Deliver end to end innovative‘white glove’ treatment for best in class client and candidate experiences fostering strong relationships.

● Hired: VP's, Sr Directors, Sr Operations Managers, Sr and Jr Engineers, Quality Reviewers, Analysts, Finance, Client Service Executives, Implementation Sr Managers, Sr Trainers, Customer Service, Assembly Line Laborers, etc.

● Project oriented problem solver that thinks outside the box. Customer focused decision maker who is outgoing with transparent communication. Strength and depth in projects for Talent Process Improvement Procedures, Workforce Planning, Assessment and Behavioral Based Interviewing, Compensation Reviews, Post Merger Integration team during Cigna/Express Scripts merger. Professional Experience

Self Employed Consultant 2022 - Present

Cigna 2011 – 12/2022

Sr. Talent Advisor

11+ years connection with Cigna

● National Sr. Talent Advisor for Bands 1-5 of employment within Cigna, PARCM of Express Scripts and eviCore. Managed recruiting projects for Cigna Client Onboarding and Services (COS). Prior to COS, managed talent projects for Cigna Group Insurance.

● Selected representative & influencer on Randstad Pressure Test Team (Randstad - new vendor for interview scheduling & pre-employment preparations - replaced ADT)

● Project Leader for Job Profiles Validation after Express Scripts merger

● Key contributor for Offer Approval Focus Group – Pilot Program

● Created 1st formalized business risk report for professional hiring – COS client.

● Demonstrated experience in diversity and inclusion in the talent acquisition process.

● Subject Matter Expert Talent Advisor to PARCM as Express Scripts continues to align with Cigna following merger.

● Generate weekly reporting and presentations on project success, prioritization, timelines and ‘next step’ for multiple projects running simultaneously.

● U.S. Talent Acquisition Projects - 5 time zones (EST, CST, MST, PST, Hawaii). Represent organization, attract, hire and grow talent that positively impacts the 74,000 employee strong enterprise and the customers Cigna serves.

● Deliver on mission to build a best in class team of employees at Cigna, focused on talent movement and hiring to meet ambitious goals in a fast pace, ever changing environment thru internal and external sourcing. 2022 Metric * Cigna’s Target * Michele’s Annual

% Quality of Hire 80% 89%

Net Promoter Score 76% 90% NPS

**NPS rating scale from Hiring Managers: 0-30 score good: 31-50 great; 50+ spectacular

● Lead recruiting efforts by partnering with Cigna hiring leaders and Human Resource Generalists to vet out critical open job requirements

● Execute and own recruiting and sourcing strategies for complex staffing with the commitment to fostering a collaborative environment of belonging in a multifaceted, diverse culture.

● Lead hire manager debriefs to understand and translate technical/functional hiring needs to ensure job descriptions, qualifications and requirements are accurately and effectively reflected in job postings.

● Deliver proactive and consistent communication with business partners to drive the process and provide status updates

● Educates and guides business leaders and hiring managers across multiple disciplines thru new processes and procedures that are viewed as drastic changes to their previous standard operating practices

● Attracts, sources, engages, screens, interviews, negotiates offer and recruits diverse individuals as senior management, project leaders, client executives, finance specialists, senior technical specialists,analysts, supervisors, coaches, senior and junior associates, and administrative roles (internal & external candidates).

● Devoted team player to share best practices, brainstorm through their challenges, support ad-hoc requests and collaborate on candidates where we share interest..

● Strategize, partner, and advise hiring managers in a consultative manner on the most effective plan of action to draw and retain the desired talent. Effectively provides full disclosure in setting expectations for a successful recruitment cycle. This relationship management is built on mutual respect and understanding of one another’s purpose and function.

● Analyze, consult, negotiate and deliver difficult compensation packages – resulting in high rate of acceptance from candidates

● Utilize independent judgment and discretion with internal and external candidates and complies with all legal requirements.

● Possesses an in-depth knowledge and mastery of Behavioral Interviewing skills and candidate evaluation techniques for high impact positions

● Proactively coach internal and external candidates on resume writing and interview preparation resulting in more enhanced candidate support and experience, and higher quality interviews for hiring managers.

● Strength in full account management, accuracy, quality of work, strong work ethic, written and oral communication, developing and growing matrix partner relationships, organization, prioritization, easily adapts well to a changing environment, candidate control, multitasking, process a high volume of work for multiple strategic teams, selling ideas/influencing others, handling of sensitive situations, working in a fast pace environment and developing consultative solutions to recruit high caliber talent in a cost effective manner, and proficient in Microsoft Suite Applications.

● Mentored and trained entry and junior level recruiters

● Leverage Applicant Tracking Systems (ATS) used at Cigna – PeopleSoft 9.1, Taleo, Workday, Phenom March 24, 2014 to present – Full Time Employee of Cigna Contractor for Cigna through Pro-Unlimited - 2011 – 2014 Johnson & Johnson 2009 – 2011

Executive Recruiter

Lancaster and York, PA (Plant Divisions)

● Reported directly to Human Resource Director and highly instrumental in supporting major recruitment initiatives to ensure prime talent was invited to Johnson and Johnson.

● Active in all phases of life-cycle recruiting for all levels of staff in consumer products corporate business environments including Engineers, Scientists, Operations Management staff, Analysts, Quality Assurance Specialist, Production staff, etc.

● Attracted, sourced, engaged, screened, interviewed, negotiated offer and recruited project managers, team leaders, and engineers to meet compliance and backfill requirements due to FDA audit outcomes. Used Taleo ATS software.

● Advised hiring managers on the most efficient strategy to source the desired talent based on logistics or other criteria.

● Recruiting Project Manager for Club Hub Project. Filled 23 union positions in 2 months when the last mass hiring for the Lititz, PA plant was 7 years prior. Recruiting strategy for the Club Hub Project generated 973 applicants within 2 weeks in a very rural area.

SAP America 2003 - 2005

USA Recruiter for SAP America

Newtown Square, PA (USA Headquarters)

● Key full cycle recruiter for Information Technology, Marketing, Sales, Human Resources, and Administration.

● Networked, sourced and promoted positions internally and externally to load applicant databases and fill open job requisitions with top candidates at the right time.

● Screened and interviewed candidates, conducted presentations to hiring managers, managed the interview and selection process, collected & completed hiring documentation and set up for company orientation. ATS: Peopleclick software.

● Negotiated salary and benefits package to close candidates from different geographic markets.

● Held SAP Annual Record on professional hires.

● Assessed success of recruitment program through client surveys and exit interviews

● Developed and maintained strong relationships with external partners to participate in career trade shows, search boards, job fairs, university career programs, diversity programs and all appropriate advertising venues

● Wrote and compiled information for Internship & Diversity Program Training Manual

● Generated and reviewed candidate tracking reports for high volume recruiting Additional Related Experience:

Aetna U.S. Healthcare

Sr. Key Account Executive - New Business Large Commercial Sales Philadelphia County

● Repeatedly surpassed aggressive sales quotas for intangible products

● Successful communicator and negotiator with key decision makers, Presidents, CEO’s, Executives, Controllers, Lawyers, Accountants, and Board of Directors of small and large companies

● Generated $6.24 Million (annual) in 1 sale. Persuaded client to sign 3yr contract with premium value of

$18.72 Million.

● Created unique success where language barriers, network objectives and strong competition existed (DC 33, Mother’s Work, College Hill Poultry, Sutliff Saturn)

● Strong relationship builder with “Top 20” accounts, i.e.: SEPTA – 11,000ee’s, District Council 33 – 10,000ee’s, United Refrigeration – 4,000ee’s

● Led and managed broker relationships to achieve a streamlined strategic approach.

● Earned Rookie of the Year

● Sales Trainer and mentor to peers

● Succeeded in a very difficult market by way of constant determination, drive, adaptability, flexibility, customer focus, creativity and ability to work with brokers Education

B.A. Advertising + concentration in Marketing - Penn State University, State College, PA Adopted Beliefs Contributing to Career Success

● Problems are opportunities / gifts to advance and improve business as we know it.

● Knowledge is power!

● “Yesterday’s home runs don’t win today’s games” - Babe Ruth

● “Give a man a fish, he will eat for a day. Teach him how to fish and he will eat for a lifetime”

● Almost everything worthwhile carries with it some sort of risk.

● Independently motivated and driven to succeed and achieve financial wealth

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