Office Manager Customer Support
Resume:
DAWN KUFAHL
*** *********** *****, ***********, ** 28677
SUMMARY
Office Manager with over 20 years of experience providing administrative, personnel, and customer support. Demonstrated management skills include handling multiple projects and assignments, identifying improvements to procedures, and supervising the work of others. Skilled in operations management, which includes but is not limited to account reconciliation, employee payroll, and project management. Adapts easily to priority and direction changes, assumes increased responsibilities as needed, and motivates others to achieve objectives and goals.
EXPERIENCE
PIEDMONT HEALTHCARE 2019-PRESENT
Director of Operations
I oversee effective operating procedures across Piedmont HealthCare, working as a liaison between our medical practices and administration. I review company documents to make inferences about factors like communication or productivity, work with HR to implement hiring procedures, and communicate with upper management to improve practice operations.
Assists with operational issues, particularly those related to PHC offices
Regularly performs practice assessments with improvement recommendations for office managers and physicians
Assist in the management of associate physicians
In conjunction with the IT team, assist with the implementation of software applications
Serves as coordinator of practice acquisitions
Provides and coordinates office manager training, support, and goal setting.
Frequently visit assigned offices to maintain rapport with physicians and staff.
Serves as a member of the Administrative Team.
Assist offices with HR initiatives and personnel actions.
Office Manager PIEDMONT BONE & JOINT 2019-2022
Manage daily business operations of busy Ortho Pod office.
Deliver extraordinary customer service to each patient in every circumstance.
Oversee and ensure the completion of all daily operations functions, including schedules, charting, and maintaining accounts.
Optimized each provider’s schedule for production, reviewed schedules for accuracy, and confirmed appointments.
Perform financial, insurance, and inventory management for the office
Perform human resource functions, such as recruitment and hiring, staff training, employee relations, performance management, team development, mentoring, payroll, and adherence to the employee handbook and current employment regulations.
Adhere to HIPAA and company policies and procedures.
NORTHLAKE NEUROLOGY 2012-2019
Office Manager
Managed daily business operations of a busy Neurology office.
Recruited, trained, and evaluated office support staff. Mentored new employees on company objectives, business standards, and employee expectations; while adhering to policies and procedures set forth by senior-level administration.
Developed a schedule to allow a better workflow for patient care, increasing revenue.
Interpreted monthly financial statements and researched computer and billing errors. Identified and implemented process improvements to reduce future errors.
Improved customer relations skills by practicing techniques to exercise diplomacy and employ active listening skills.
Provided administrative support for Neurologist and Staff.
Employee interviewing, hiring, supervision, evaluation, and discipline.
MOORESVILLE FAMILY PRACTICE 2006-2012
Office Manager
Supervised office staff of 10+ and managed daily business operations. Administered employee payroll, petty cash, check distributions, and bank deposits.
Recruited, trained, and evaluated office support staff. Mentored new employees on company objectives, business standards, and employee expectations while adhering to policies and procedures set forth by senior-level administration.
Organized computer data and reports to facilitate information access. Trained over 20 employees on the use of medical management software.
Interpreted monthly financial statements and researched computer and billing errors. Identified and implemented process improvements to reduce future errors.
Improved customer relations skills by practicing techniques to exercise diplomacy and employ active listening skills.
Provided direct human relations counsel, reducing grievances by 25% and improving employee morale and retention.
Employee interviewing, hiring, supervision, evaluation, and discipline.
DON L. HOOVER, M.D. PA: 1999-2006
Office Manager
Provided administrative support to the physician. Established and maintained all insurance filling of insurance claims, posting charges, posting payments, posting EOBs, accounts receivables, refunds, and collections.
Installed and maintained a computer-based accounting system to manage office finances.
Developed procedures that improved financial information capture/led to increased cash flow and sufficient reduction in outstanding A/R.
Reorganized records and files, sending obsolete files to off-site storage to improve office space utilization.
NORTH FLORIDA OB/GYN: 1992 – 1999
Front Desk Supervisor
Provided administrative support for front desk personnel, ensuring my team followed protocol.
Worked closely with providers, giving the appropriate support to ensure the office ran efficiently.
Developed procedures that improved the overall flow of the practice.
Provided training for new staff and providers on the Medical Management system.
Employee interviewing, hiring, supervision, evaluation, and discipline.
Reference:
Donna Rudd 904-***-****
Myra Johnson 904-***-****
Donna Willis-Crompton 704-***-****
Mike Lutz, PA-C 828-***-****
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