Property Manager Customer Service

208-***-**** *****.*****@*****.***

RALNA

LYNAE

HIATT

PROFILE

Property Manager with a kind and friendly demeanor. Experienced in customer service, conflict resolution, and skilled in maintaining positive relationships. Results driven, goal-oriented individual who strives to work effectively and efficiently with residents and community partners.

ACTIVITIES AND INTERESTS

WORK EXPERIENCE

• Art

• Music

• Photography

• Family Activities

• Outdoor Activities

• Great Food

• Movies

Property Manager

Northwest Real Estate Capitol Corporation Boise, Idaho 2024- Present

Reference: Rebecca Mercer {208}375-9407

Oversaw day-to-day operations of a 37-unit tax credit multi- family apartment complex.

KEY SKILLS

Managed tenant relations and expectations while adhering to policies and procedures.

Worked with compliance and other staff members to ensure vacant units were turned over efficiently from the point of the initial application to lease signing and move-in.

Verified applicant and tenant income, assets and expenses for approval.

Performed and/or assisted with routine inspections of occupied and vacant units.

Business Owner & Operator

Maid New Home Services Donnelly, Idaho

2011- 2024

Reference: Tiffany Torres {208}559-4003

Responsible for daily operations and overall management of business.

Client relations, retention and satisfaction.

Social media management, web design and search engine optimization.

Created graphics and designs for business advertisements through programs such as Canva, PicMonkey, etc.

Responsible for all marketing and the consistent promotion of the business to create public awareness within the community. Record keeping, budgeting, invoicing and payroll.

• Property Management

• Customer Service

• Compliance

• Marketing/Planning

• Relationship Building

• Community Driven/

Collaboration

• Policies/Procedures

• Solid written & verbal

communicator

EDUCATION

Borah High School

Boise, Idaho

1994

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