Customer Service Medical Assistant

Sarah Wall

**** **** ******

Mansfield, MA *****

339-***-**** *********@*****.***

Summary: .A results-oriented individual with demonstrated abilities across multiple industries, seeking an opportunity to bring my personal and professional work ethic and skills, to clients at Centria Healthcare to achieve greater independence and confidence in a growing, team-focused organization.

Skills & Abilities:

Training/Orientation Medical Assistant Counseling Behavior Reduction

Supervision Quality Assurance Customer Service Patience Compassion Communication Documentation

Work Experience

Tempus Unlimited, Inc. (Cerebral Palsy of MA) Stoughton, MA

Personal Care Assistant February 2018-present

• Provide in-home daily care

• Plan and complete grocery shopping/prepare meals

• Maintain clean and safe living are

• Safety training

Brockton Area Multi-Service Inc. (BAMSI) Brockton, MA

Residential Counselor November 2011-March 2018/ February 2019- January 2022

• Complied with all policies, procedures and regulations

• Documented and reported on daily shift activities and incidents

• Administered medications and implemented treatment plans

• Implemented behavior plans and Individualized Service Plans

• Used positive behavior supports and techniques to achieve independence and improved social interaction so

Dunkin Donuts Hanover, MA

Shift Leader July 2010-April 2012

• Multi-tasked cashier and customer service duties

• Assisted with store opening and closing and reconciled daily revenue/receipts

• Conducted new employee hiring, orientation and training

Dr. John Hayes Chiropractic Norwell, MA

Intern Summer 2009

• Handled patient check in and check out

• Assisted with new patient exams and treatments

• Provide patient information and medical transcription

Cadette Enterprises Duxbury, MA

Assistant Manager April 2006-August 2008

• Handled front end sales and customer service

• Trained new hires and assisted with scheduling staff

• Opened and closed store and managed weekly inventory documetation

Vercaloni Enterprises Plymouth, MA

Assistant Manager March 2004-April 2006

• Handled customer sales and service

• Conducted new hire training and orientation

• Managed inventory control

• Opening closing various store locations and documentations

Education

Medical Assistant Certification, Lincoln Technical Institute

Augsburg College, Minneapolis, MN (Student of Music Scholarship)

Rockland High School, Diploma, CPR First Aid/AED certification, MAP Certification, Human Rights Training

Volunteer Activities:

Greengate Kennel, Duxbury, MA

Awards & Recognitions

Dean’s List, Lincoln Technical Institute

Academic Honors, Rockland High School

References:

Available On Request

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