Customer Service, Patient Care, typing, insurance verification
Resume:
Beverly Dyer
Abilene, TX
Seeking to secure a position where I can offer my extensive customer service experience, working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Select qualifications include:
Work Experience
Inventory Specialist Assistant Manager Commissary
TDCJ (Texas Department Criminal Justice)-Abilene, TX February 2023 to June 2024
Ran commissary for inmates
Supervised and trained commissary workers to insure nothing was being given out for free or stolen Conducted inventory once per month
Checked in delivery trucks every 2 weeks
Conducted daily reports
Patient Care Coordinator
West Texas Rehabilitation Center-Abilene, TX
September 2020 to August 2022
Checking in patients with proper paperwork making sure to have insurance and drivers license Faxe, scanned, emailed paperwork to different providers Answer heavy loads of calls and making appointments Taking copay, credit card and handling large amount of money and making sure all was correct and reconciled at end of day for deposit.
Retinal Technician/Photographer
West Texas Retina-Abilene, TX
February 2016 to September 2020
-Prepared patient and instrumentation appropriate to exam
-Roomed patient timely and accurately
-Collected patient history including chief complaint
-Screened patients and performed accurate and consistent documentation and measurement tasks in relation to: visual acuity, confrontational visual fields, evaluation of motility, papillary function tests, color plates, appalation, tonometry, dilation of pupils, ophthalmic imaging and other diagnostic testing
-Assisted Provider with procedures
-Provided patient with pre-op and post- op, home care instructions and counseling
-Processed pharmacy requests, patient phone calls, and provider messages appropriate Customer Advocate Specialist
Blue Cross Blue Shield-Abilene, TX
June 2001 to January 2016
Responsibilities:
-Accountable for inbound and/or outbound phone based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information
-Multi-task and keyboard while researching, following-up, resolving and documenting issues of each call through efficient use of communication skills and navigating between multiple systems and tools
-Timely follow up on pended items and routes incoming paperwork to correct departments for completion
-Route claims to Claims department and Membership and Billing department as appropriate
-Understand medical terms and communicate standard medical terms to customers
-Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Information Portability and Accountability Act
(HIPAA) requirements
-Conduct routine research with understanding and knowledge of medical, pharmacy, and Blue Cross Blue Shield Association guidelines and policies
-Other duties as assigned
Ophthalmology Technician
West Texas Retina Consultants Sunil Patel, MD, PhD-Abilene, TX August 1996 to November 2000
Responsibilities:
-Prepared patient and instrumentation appropriate to exam
-Roomed patient timely and accurately
-Collected patient history including chief complaint
-Screened patients and performed accurate and consistent documentation and measurement tasks in relation to: visual acuity, confrontational visual fields, evaluation of motility, papillary function tests, color plates, appalation, tonometry, dilation of pupils, ophthalmic imaging and other diagnostic testing
-Assisted Provider with procedures
-Provided patient with pre-op and post- op, home care instructions and counseling
-Processed pharmacy requests, patient phone calls, and provider messages appropriate Education
Diploma
Cooper High School
May 1977 to May 1977
Skills
• -Trustworthy, ethical, and discrete
• -Committed to superior customer service
• -Confident and poised in interactions with individuals at all levels
• -Detail-oriented and resourceful in completing projects
• -PC skills to include the ability to navigate and keyboard through a variety of
• systems including MS Office and its components.
• -Strong written and interpersonal communication skills with ability to articulate
• messages and information clearly and accurately
• -Ability to work in a structured/regulated and fast paced environment with
• rigorous performance metrics
• -Ability to work independently with occasional direction
• -Ability to multi-task, prioritize and organize work
• -Ability to understand and communicate standard medical terms to customers
• -Excellent clinical skills coupled with the ability to train technical staff
• -Knowledge of proper medical chart documentation and coding
• -Knowledge of diagnostic ophthalmic equipment
• -Interpersonal communication skills
• -Promote high quality of care to patients
Contact this candidate