Patient Access Production Assistant

Amanda Apodaca

**** * *** **, *******, CO *****• 720-***-**** • ******************@*****.***

SUMMARY OF QUALIFICATIONS

I am a professional individual with diverse background in roles such as being a patient access specialist in the medical field, a process server, and production assistant. I have a proven track record in leadership and experience in guiding teams towards success. My work as a process server developed my organizational skills and persistence, as I excelled in managing tasks efficiently. With my experience in triage, I practiced utilizing effective listening and communication skills in order to decipher, clarify, and prioritize patient health concerns. My keen attention to detail enhances the quality of work delivered under my leadership. Moreover, I thrive in high-pressure environments, maintaining a calm and level-headed demeanor during challenging and stressful situations, nurturing a positive and composed atmosphere for optimal problem-solving.

WORK EXPERIENCE

Production Assistant, Women’s Bean Project, Denver, CO 2023 – present

Utilizing SOP’s, hand package individual units and baskets of gourmet food products for retail and wholesale sales orders.

Operate electric pallet jack, systematically palletize finished goods and record counts for bundle department. Maintain weekly inventory counts as well as bi-annual inventory participation.

Recorded and monitored inventory levels for all materials and finished products

Training in shipping and receiving, including picking, pulling, labeling and order management with high degree of accuracy, including during busy holiday season.

Certified Lead Pawnbroker, EzPawn, Lakewood, CO 2022-2023

Worked as a Lead to carry out opening and closing procedures, management of staff responsibilities and daily operations.

Created and managed loans by following State and Federal guidelines and stipulations.

Performed financial proceedings for independent transactions, bank deposits, and other fiscal management tasks.

Patient Access Specialist, Denver Health, Denver, CO 2021-2022

Scheduled appointments between patients and providers.

Promptly answered all clinic calls, completed patient intake triage, and evaluated urgency and gave advice accordingly.

Verified insurance information, collected co-pays, and informed patients of their financial obligations.

Processor Server, Alpine Attorney Services, Littelton, CO 2018 - 2020

Served court documents to defendants per judicial system; divorce documentation and warrants.

Administratively processed legal documentation to maintain essential record upkeep to ensure policies and procedures were followed accurately according to the law.

Data management of route navigation and managerial communication mapped district-ed areas to serve defendants.

EDUCATION

Program Graduate, Cross Purpose 2021

Certified Pawn Broker 2022

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