Customer Service Call Center

Cassandra Newell

Customer Service

Representative

Somerset, KY 42501

C ***********@*****.***

I am most familiar with working with people in a call center environment. I also have experience working at home performing sales and telemarketing calls that included multitasking operations. I am a patient and understanding person and catch on very easily and understand that all call centers are different and am willing to learn new skills. I am hard working and a single parent of two daughters and look forward to a new job opportunity and supporting my family. I have no problem with working overtime. I am open to work any hours, plus i don't mind if I am called in if needed. I look forward to meeting with you at my scheduled interview appt. Thank you. Authorized to work in the US for any

employer

Work Experience

Call Agent

MCI -

Remote/Seasonal

August 2023 to November

2023

Customer Service

Inbound/Outbound Calls

Laborer

Beyond the Surface LLC - Nicholasville, KY

November 2018 to October 2019

Renovating hotels, which included

sealcoating parking lots

Part- Owner Childcare Services

Little Shadows Childcare LLC - Somerset, KY

April 2005 to July 2008

Part owner

Teacher

Trainer

Promotion

Hiring/firing

Support programs

Government assistance

Answering calls

Filing/record keeping

Call Service Representative

Blackboard Inc. - Somerset, KY

April 2002 to April 2003

Answering calls

Assisted students and professors utilizing blackboard system Education

Associates Degree Interdisciplinary Studies

Western Kentucky

University -

Bowling Green, KY 42101

August 2017 to May 2019

None in Therapeutic Recreation

Western Kentucky University - Bowling Green, KY 42101 August 1998 to December 2002

None in Small Business Administration

Somerset Community College - Somerset, KY

August 2000 to December 2000

High school or equivalent in Commonwealth diploma

Somerset High School - Somerset, KY

August 1994 to May 1998

Skills

• Factory

• General Labor

• General Laborer

• Warehouse Associate

• Assembly Line

• Construction Laborer

• Computer Skills (3 years)

• Telemarketing

• Remodeling

• Landscape Maintenance

• Teaching

• Childcare

• Microsoft Office

Certifications and Licenses

Drivers License

Additional Information

I am a team player and also work well alone. If I am unsure of an answer, I know how to find the solution or ask for help.

Contact this candidate