Marketing Manager Customer Service

FAMADEJI ABIMBOLA OLUWAGBENGA

* ********* ********, ***-****, Alakia Ibadan

080******** ****************@*****.***

OBJECTIVE

Target-oriented Sales professional with an extensive successful sales record and great ability to build and maintain loyal client base through strong relationship-building skills. Looking to obtain a Sales Management position with the opportunity to play a direct role in the growth and success of the organization, delivering on all goals, devising strategies for increased sales and effecting revenue increase. Ready to utilize sales account management skills, public interfacing abilities, profound educational background, skills, and capabilities. SKILLS

Sound communication and negotiation skills to effectively and persuasively educate customers.

Detail-oriented and research savvy in finding potential customers to ensure new business is constantly being developed.

Strong understanding of how to close a sale and build customer relationships to gain return business and lifelong brand commitment.

Able to demonstrate key leadership abilities in terms of communication, coaching and performance management.

Proficient in the use of Microsoft office to create sales reports. CERTIFICATIONS

LinkedIn Learning Certificate of Completion September 2020

Sales force: Customer Reports

Selling into Industries: Retail & Consumer Products

Retail Sales management

Key Account Management

Product Management: Customer Development

Sales Forecasting

Salesforce for Sales Managers

EXPERIENCE

First Bank Insurance, Ibadan

UNIT SALES MANAGER 2020 – till present

• Setting and monitoring sales objectives.

• Providing sales strategies, feedback, and marketing plans.

• Contributing to meeting sales targets

• Keeping up-to-date with industry developments.

• Answering customer queries.

• Mediating disputes with customers.

First Bank Insurance, Ibadan

SENIOR SALES EXECUTIVE 2015 – 2020

• Grew and expanded the business by preparing and delivering product presentations to new and existing clients.

• Implemented aggressive advertising/marketing initiatives resulting in increased product, awareness and new client acquisition.

• Responsible for prospecting for new clients to generate new business and expand the organization’s customer base.

• Proven track record for not only meeting quota for sales but also exceeding that quota: (Best: sales executive First Bank Insurance in 2017.)

Increased my monthly sales average 20% from previous year Famlad Painting Specialist Company, Ibadan

SALES MANAGER 2014 - 2015

• Created a positive work environment with a professional sales team that provided a pleasurable and rewarding experience for our customers.

• Increased client base by 35% in first year through delivering exceptional client service.

• Implemented store promotions to achieve sales and financial objectives.

• Managed customer satisfaction, resolved complaints and concerns.

• Conducted sales meetings to establish goals, track activities, review successes, and evaluate any industry, company, or office policy and procedure changes. Macmillan Published Nigeria Limited, Illupeju, Lagos SALES EXECUTIVE 2009 - 2010

• Demonstrated products and delivered effective sales presentations to win new clients.

• Research and recommend prospects for new business opportunities.

• Conducted strategic market research and presented to executive leadership weekly.

• Nurtured and cultivated customer relations from the establishment of the lead, up to the closing of the sale.

• Collected and analyzed information and prepared sales reports. Dana Ashmina Limited (Dana Group), Ibadan

SALES OFFICER 2007-2009

• Exercised strict attention to detail to understand and meet customer needs, and to answer customer inquiries.

• Kept record of sales, prepared inventory of stock, and ordered merchandise.

• Recorded and maintained sales and delivery information on daily sales and delivery records.

• Was trusted with special projects to help my team sell better and be more motivated

EDUCATION

Osun State College of Technology, Esa-Oke, Osun state 2012 Higher National Diploma (HND) in Banking and Finance

(Key Modules: Public Relations, Financial Management, Interpersonal Relationship, Research Methodology, Investment Analysis, Quantitative Analysis, Communication Skills, Account, Public Finance, Principles of Finance and Economics.) Osun State College of Technology, Esa-Oke, Osun state 2007 NATIONAL DIPLOMA (ND) IN BANKING AND FINANCE

(Key Modules: Element of Banking, Law & Ethics, Principle of Finance, Citizenship, Account, Taxation, Business Mathematics, English)

LOYOLA COLLEGE IBADAN 2002

Senior Secondary School certificate

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