Customer Service Sales Associate

Moses Ekunwe

Phone: +234********** Email: ******@*****.***

Nationality: Nigerian Country of Residence: Nigeria

PROFESSIONAL SUMMARY: I am all-rounder and versatile, hence, my in depth knowledge of administrative duties and customer service coupled with my ability to optimize store operations distinguished me from other candidates. I have the determination and enthusiasm to ensure that I make a success of any role assigned to me outside my job description to help the organization. Furthermore, I am excellent Driver which I can combine effectively with my job description and as an astute insurance practitioner, my willingness to assist the organization in handling its insurance issues is assured etc.

EMPLOYMENT HISTORY

Clerical Officer, Mercyfaith Insurance Brokers Ltd Warri, Nigeria

August 1995 -2000

Welcome, greet and attended to customers and visitors

Answered phone to take messages and redirected calls to appropriate destinations.

Maintained files and records so as to make them accessible.

Used office facilities such as photocopier and computer for typesetting including proof reading.

Monitored office supplies such as stationery, clip, pin etc. and reported if there were shortages.

Assisted in making travel, meeting and seminar arrangements.

Ensured that the office was kept tidy together with trouble shooting and escalating customers complaints

Manager, Mercyfaith Insurance Brokers Ltd Warri, Nigeria

January 2001 -2016

Managed the insurance brokerage firm, sourced for clients and convinced them to purchase insurance.

Issued various classes of insurance policies for Clients including premium computation and collection.

Supported clients on making claim on their policies and prepared reports for insurance underwriter.

Explained policy terms to clients and advised them on the type of cover to purchase.

Negotiated premium and rebate with both Insurers and the Insured.

Built and maintained business relationship with clients by offering them after sales services.

Scheduled and attended meetings and seminars as well as making travel arrangement for Director.

Involved in recruitment and training of team members,

Prepared invoices and forward same to clients.

Front officer Manager, Precious Palm Royal Hotel Ltd Benin, Nigeria

January 2018 -2019

Kept front desk tidy and supplied with all the necessary supplies. Selling of rooms, halls, picnic grounds, palm fruits and others, Ensured that customers were satisfied so as to retain their patronage, Greet, communicate with and welcome guests, Keep the office in order, Treated all the customers' questions and addressed their complaints, Liaise with Housekeeping Supervisor for up to date saleable rooms, Received letters, packages and send them to appropriate destination, Prepared and managed outgoing mail, Check, sort and forward emails, Monitored and update records and files, Supervised and trained Guest Service Agents, Draw maintenance Department attention to any room with technical issues etc.

Assistant Store Manager, Precious Palm Royal Hotel Ltd Benin, Nigeria

January 2020 -2022

Partners with Store Manager in leading the store staff to achieve sales, customer service and operational expectations when assigned as the Duty Manager.

Supported the Store Manager to ensure the Store Team was trained in sales, customer service and operations to meet the company standard.

Collaborated with Store Manager to assist in recruiting talented Store staff.

Supported in the achievement of Store business plans, including sales, customer service and operational goals.

Supported the Store Manager with the implementation of store programs to increase efficiencies in sales, customer service, operation and branding.

Served as a role model to all Store Team members and provided motivational leadership.

Supported the Store Manager to lead the Store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).

Implemented merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop.

Collaborated with Store Manager to manage Stock, Monitor and manage change as well as utilized KPI to make better decisions.

Provided store leadership by balancing company policies, procedure, shrink/loss prevention, payroll, reporting, inventory level, store budgets and scheduling.

EDUCATION

B.Sc. in Business Administration, 2001 – 2006.

Delta State University, Nigeria

SKILLS

Communication Skill, Customer Service Skill. Excellent Organizational Skill, Computer savvy, Troubleshooting Skill, Motivated Team Player with Interpersonal skills, In-depth knowledge of administrative duties, Experienced in procurement and Store operation management, Good knowledge of various classes of insurance, Analytical skill, People Management etc.

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