Customer Service Inventory Control
Resume:
Alfred Contreras
*** *. ***** **. *******, IN ***50
**.************@*****.***
OBJECTIVE
Seeking to obtain long term employment with a company that can utilize my leadership and team building skills with my experience in warehouse, manufacturing, customer service and sales. EXPERIENCE
Mavpak – Whitestown, IN. May 2023 – May 2024
Warehouse Shipping Lead
Processing Orders – Receiving orders from department manager and reviewing them to make sure specific items, quantities, and instructions are verified through the warehouse WMS
(Asana) and manual means.
Inventory Control - Confirming warehouse inventory levels and availability. Picking/Packing /Preparing pallets for shipment – Picking whole pallets and smaller quantities of various product throughout the warehouse in designated storage locations. Quality Control – Inspecting all items to be shipped checking for damage, defects or discrepancies and checking the overall product condition. Documentation/Labeling – Labeling each pallet with correct shipping documentation including packing slips, invoices, customs forms (if applicable) and tracking numbers. Shipping Coordination/Customer Communication – Coordinating with transportation carriers to arrange pickup or drop off by communicating delivery schedules and requirements. Interacting directly with customers with order status updates, inquiries and concerns to assist with any shipping related issues.
Record keeping – Maintaining detailed records of each transaction including order details, inventory movement, shipping documents and communication logs. Safety and Compliance – Prioritizing safety protocols and regulatory compliance in all shipping activities and establishing safety guidelines for transporting and handling product while complying with industry regulations and standards. CalCartage/ NFI– Whitestown, IN. June 2020 to March 2023 Warehouse Receiving Lead.
Receiving all warehouse goods from live loads and containers from dock and preparing for induction to the AutoStore storage system or the conventional storage rack system. AutoStore storage and retrieval system Maintenance tech. Monitoring and working with the maintenance upkeep side of the autostore system as a whole. Daily tasks include, but not limited to:
B1 Robots – Quarterly preventive maintenance and cleaning, replacing worn parts and daily service where needed. Retrieval of robots when physical problems stop their production. The aluminum structural grid – Daily cleaning of foreign debris and dust. Daily observations of the grid structure itself with the possibility of replacement of sections or supports to provide the grid with the structural integrity needed to be in service and use. Operator ports – Relay Port – Carousel port – Conveyor port. These ports required quarterly, monthly, and daily tasks. Cleaning the base and inside the arm areas of the ports. Preventive maintenance and service of port arms and controller. Repair or service of port due to operator or incidental error. Autostore controller –The controller is self sufficient, but needed constant monitoring in that it did not operate outside certain dedicated parameters. The Overview port monitor and robot position monitor – These were monitored constantly while in operation due to the numerous variable actions and situations that needed to be addressed as soon as possible when a downtime occurrence would happen. These allowed the system to be viewed as a whole and would allow me to know what actions were needed. Kuehne & Nagal – Whitestown, IN. August 2019 to June 2020 Warehouse Shipping Clerk - Auditing of international and domestic shipments. Preparing manifests foreign and domestic shipments Loading shipments using various motorized pallet moving vehicles. Returns Supervisor - Cataloging all returned product both foreign and domestic. Researching shipping discrepancies, including quantities, shipments, errors, corrections, Warranties and account reconciliations.
Preparing product for re-entry into inventory or adjusting to ship to contracted company working on accounts.
Amerisource Bergen – Whitestown, IN. October 2018 to August 2019 Warehouse Associate 2 Pharmaceutical Stocking specialist Stocking Specialist - Stocked product, picked orders, checked for outdated or missing product, Researched inventory control issues to rectify inventory count. Cold storage Picker and Putaway specialist-
Worked in cold storage mini warehouse area. Stocking, picking and packing of product for shipment. Checking for outdated or missing product and inventory control. Shipping Clerk - Worked in shipping dept. Helping with repack and packing product for shipment. Loading and unloading trucks. Preparing “Hotshot” orders for immediate shipment. Palletized and shrunk wrapped pallets for shipment. Receiving Clerk - Worked in receiving area. Redistribution and palletizing product in preparation for storing and stocking.
Certified Forklift operator
Operator of various warehouse machine pallet movers. Have experience in operating sit down and stand up fork lifts, reach trucks, cherry pickers, motorized pallet movers, walkie riders and standard pallet jacks. Served as a First responder and Safety committee member. Schuler Plumbing - Noblesville, IN. May 2013 to October 2018 Indiana Licensed Plumber -
Create and install under slab plumbing for new construction Create and install all phases of plumbing in residential new construction Work with construction of remodels where plumbing is required in various styles and phases. Take on duties as a service tech by direct contact with customers and their plumbing needs. Working with contractors on all phases on our part of the construction process. Framing Construction laborer - Indianapolis, IN. January 2012 to April 2013 Helping in the construction process of building homes in all phases Helping with materials and closing out punch list for inspection for next construction phase. CCMSI - (Woodworks) – Frankfort, IN. March 2009 to June 2011 Building wooden crates and boxes and different sized enclosures for shipment of various products.
Building modified or irregular shipping crates using multiple types and sizes of pneumatic nail guns and various saws.
Building pre-fab walls and spaces per print specs and instruction. Unemployed January 2005 to March 2006
Volt Industries, Inc. (Temp agency) February 2002 to December 2004 Contract work for Caterpillar, Inc. Lafayette, IN
Disassembly of engines in assigned areas.
Prepared small engine parts for cleaning and inspection. Prepared and packaged large engine sets for shipment via railway. Attached different mod sets for engine specialties. Moving product through the warehouse using overhead cranes, both motorized and non motorized.
Gander Mountain – Lebanon, IN. March 2001 to January 2004 Inventory Control Supervisor
CC Inventory lead (General Merchandise)
CFW Lead 1 (Fire arms Inventory Control)
Distribution warehouse Lead 1
Distribution specialist – Palletizing product from automated warehouse line. Scanning. shipping, receiving pick/pack inventory control procedures. Loading and unloading freight for shipping and receiving duties. experienced in operating stand up/ sit down cherry pickers, reach trucks, fork lifts and motorized walkie riders, motorized pallet jacks as well as standard hand pallet jacks. EDUCATION
Casa Grande Union High School - 1987
Central Arizona College – Agriculture and Farm management - 1992 High School Equivalency Diploma - 2007
Mechanical Skills, Inc. – Journeyman Plumber Certification - 2017 Ivy Tech Community College - 160 Driving Academy - CDL A (Automatic only) - 2024
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