Store Manager Customer Service

Objective

To obtain an entry-level position and to achieve skills necessary towards moving up within the company.

Experience

US Polo Assn. (Sales Associate) December 2013 - June 2015

Greet Customers. Customer service. Assisted at registers and bagging stations. Kept work areas clean and monitored floor stock. Ensured each customer received outstanding service. Provided friendly environment. Completed any tasked as per asked by manager. Help the stock team process shipment and put out onto the floor.

Jackie Wright - Store Manager

Quin Grant - ASM

Chevel Richards - Key Holder

Store Number 954-***-****

US Polo Assn. (Sales Lead) June 2015 - February 2016

Responded to customer inbound phone sales inquiries. Managed new associates on and off the sales Floor, e-mails, and walk-in customers. Managed neatness and cleanliness of work stations and public store displays. Prepared and submitted all required sales returns and exchanges. Opened and closed retail location in accordance with written company rules and procedures.

Jackie Wright - Store Manager

Quin Grant - ASM

Chevel Richards - Key Holder

Store Number (954) 306-619

Vans (Floor Supervisor/Key Holder) December 2015 - August 2016

Contributed in a team environment. Resolve customer complaints. Utilize technology on a daily basis. Solves problems when dealing with customers, products, and service. Assist with order placements, refunds, and exchanges. Maintains healthy relationships with customers. Overall customer satisfaction.

Christian Ortiz - Store Manager

Nico V. - Co Manager

Kiela G. ASM

Store Number 407-***-****

Education

Northeast High School Graduated 2012

Westwood Junior High (2007-2008)

Skills

Excellent with communication

Able to prepare tasks and follow company policies

Able to work in a team environment

Grasp concepts quickly, open to further training as needed

Computer and Tech savvy

Hardworking in any environment

Strong Leadership skills

Integrity

Able to complete the job in an efficient and safe manner

Open to overtime possibilities

References:

● Kim Scott - Youth Counselor 954-***-****

● Breona Mack - Peer 954-***-****

● Robert Brockway 954-***-****

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