Administrative Assistant Executive

Kylia Patton

Professional Summary

Highly organized and detail-focused Remote Executive Administrative Assistant with an exceptional track record of accurately handling specific duties and personalities in deadline-oriented environments. Highly proficient in Cerner, AllScripts, Microsoft Office Suite including Word, Excel, and Outlook. Excellent reception and front office management abilities and established Zoom, Portal and Meet relationships. And typing accuracy of 80wpm. High level of commitment and organizational skills with the ability to effectively multi-task with little or no supervision.

Trinity Medical Offices November 2023 –April 2024

Remote CSR/Gig Brand Ambassador

•Ability to communicate effectively in person and on the telephone. Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately. Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution. Ability to handle confidential and sensitive information. Ability to work in a fast-paced environment; working efficiently and multi-tasking.

The Clerical Connect August 2018 –March 2023

Remote CSR/Gig Brand Ambassador

•Received inbound calls in a timely manner from current and potential customers who have requested information about their products purchased via company website and/or phone orders. Assist with exchanges, refunds and replacements and correct shipping information for customer tracking of products. Manage account relationships through interaction and empathy. 1099 short/long-term contracts accepted with various companies.

Alameda County Office of the County Counsel September 2016 – October 2018

Civil Law Clerk/Receptionist

•Greeted and answered all incoming calls to Counsel and paralegals. Scheduled and calendared for counsel and all parties of pending cases, filing of documents in courts/chambers for counsel. Processed various legal documents and court orders and all legal information necessary for current attorneys. Proofread, edited and retrieved legal data and prepared reports following established formats set by counsel; accessed confidential data files. Reviewed legal documents, files and cases to identify inaccurate, inconsistent and unclear, data and other information; checked court documents for proper authorization and obtained signatures as needed. Compiled data from multiple sources to complete and process legal forms, documents, and reports in accordance with established principles; also filed documents with the appropriate courts. Proofread and checked typed and other materials for accuracy, completeness, compliance with departmental policies.

Alameda County CASA February 2016 – April 2016

Specialist Clerk I TAP

•Prepared meeting agendas and minutes and distributed to appropriate personnel in the foster care/juvenile department. Compiled, logged, and scheduled pickup of files for records storage. Scheduled all confidential management meetings for all advocates and volunteers. Received, sorted and distributed correspondence, records and confidential documents daily. Scheduled and organized training seminars for advocates and volunteers, mental health personnel, outside agencies and professionals for continuing education credits and certificates. Set-up equipment, training materials along with video equipment for weekly training courses for department and medical personnel.

Alameda County Department of Adult & Aging Services June 2015 – February 2016

Specialist Clerk I TAP

•Heavy volume call center with calls from IHSS payroll employees and recipients regarding payroll issues, transfers, reinstatements, terminations, etc. Reviewed, interpreted, revised, and corrected departmental payroll input documents; notify departmental payroll personnel of errors, and required corrections that support entries made on-line. Verified employment and completed written verification of salaries. Made necessary changes on employees’ records, e.g., address, tax exemptions, voluntary deductions, etc. Processed affidavits for non-receipt of warrant from employees and forward to Central Payroll; issue and cancel and re issue payroll warrants using the online system. Coded and input timekeeping from timesheets into an online computer system (CMIPS); audit and notify departments of necessary adjustments requiring department input to correct. Processed wage garnishment, levies and direct deposit requests for employees in accordance with regulations as prescribed by regulatory authorities. Prepared personnel transactions and needed follow-up on Information and Status screens/forms for new employees, transfers, reinstatements, terminations and a variety of other transactions to be delivered to Central Payroll by established deadlines.

Kylia Patton

Alameda County Registrar of Voters October 2014 –January 2015

Specialist Clerk I TAP

•Greeted and assisted visitors and callers by referring them to sources of information, distributing forms and explaining their completion, and answering requests for information by consulting various available sources; may operate a multi-line telephone system. Conducted verification interviews and swear-ins of registered voters for current and future elections and voter integrity. Verified all voters’ personal information for records accuracy and party changes. Daily heavy input of registration cards for Republican and Democratic parties. Conducted verification interviews and swear-ins of registered voters for current and future elections and voter integrity. Organized classified and filed documents, inserts and extracts materials from files and prepares new file folders as needed. Corrected errors, omissions and incorrect information submitted by voters. Scheduled resubmissions of late registrations submitted after deadlines. Attended daily meetings for briefing of updated changes, new guidelines and filing procedures received from the government.

Kern County Department of Mental Health January 2006 –July 2007

Administrative Assistant I/Executive Assistant

•Prepared meeting agendas and minutes and distributed to appropriate personnel in departments. Scheduled and attended all confidential management meetings with all regional managers. Received, sorted and distributed correspondence, records and confidential documents daily. Scheduled and organized training seminars for the public, MH personnel, outside agencies and professionals for continuing education credits and certificates. Set-up equipment, training materials along with video equipment for weekly training courses for department and medical personnel.

Kern County Registrar of Voters October 2005 –January 2006

Data Entry Clerk I

•Greeting and assisting visitors and callers by referring them to sources of information, distributing forms and explaining their completion, and answering requests for information by consulting various available sources; may operate a multi-line telephone system. Conduct verification interviews and swear-ins of registered voters for current and future elections and voter integrity. Verified all voters’ personal information for records accuracy and party changes. Daily heavy input of registration cards for Republican and Democratic parties. Conduct verification interviews and swear-ins of registered voters for current and future elections and voter integrity. Organizes, classifies and files documents, inserts and extracts materials from files and prepares new file folders as needed. Corrected errors, omissions and incorrect information submitted by voters. Scheduled resubmissions of late registrations submitted after deadlines. Attended daily meetings for briefing of updated changes, new guidelines and filing procedures received from the government.

Bravo Cable Networks May 2001 –July 2004

Executive Secretary

•Hired as Receptionist and promoted within 3 weeks. Managed entire office, including all administrative work and personal schedules for 2 Executive VPs and 9 Regional Managers. Assisted in creation of monthly budget and forecast presentations Responsible for all office equipment and supplies in 3 departments. Managed weekly payroll and attendance for 12 employees. Responsible for all travel scheduling and accommodation and shipment of products for seminars dealing with clients and public interest. Prepared weekly itineraries for distribution to all 3 regions covered by company. Researched and resolved all billing and collections disputes. Prepared and delivered accurate monthly, quarterly, and annual financial statements to corporate offices in New York.

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