Customer Service Human Resources
Resume:
Samer Arqsousi
Experienced, Educated, and Motivated Professional
Folsom, CA 95630
******@*******.***
A versatile 20 years' professional in business, sales, human resources, humanitarian work, customer service, manufacturing, fashion and clothing industry (manufacturing, management and sales) as well as the import/export industry, with proven background in accounting and team management. Successfully managed all facets of sales development and client management in the retail and wholesale industry. Demonstrated expertise in training and managing a sales team to achieve excellent customer service.
Willing to relocate to: Seattle, WA - Portland, OR - Detroit, MI Authorized to work in the US for any employer
Work Experience
Employment Coach
PRIDE Industries-Roseville, CA
May 2023 to Present
• Coach and train the necessary skills to be successful in the workplace
• Coach and train with learning and performing the essential functions of job tasks
• Develop and maintain positive and collaborative relationships with service providers to communicate progress towards goal(s)
• Assist in maintaining case files and related paperwork as required by PRIDE Industries and supporting agencies
• Perform duties and special projects as assigned
• Communicate effectively including listening, verbal, written, and presentation software
• Demonstrate ability to apply critical thinking to identify solutions to problems
• Demonstrate basic mathematical skills including addition, subtraction, multiplication, and division
• Ability to manage competing priorities and exercise flexibility
• Experience working with adults with disabilities Tennis Instructor
KidzToPros-Sacramento, CA
December 2022 to May 2023
• Plan and coach on-site after school sports programs for K-8 students with an emphasis on teaching character building
• Effectively communicate and work collaboratively with other instructors and coaches.
• Ensure the safety of program participants by following school and KidzToPros policies and procedures.
• Display a positive a professional attitude while instructing, communicating with school staff and parents, and working with other instructors and Site Lead
• Guide kids to explore Sports-related activities.
• Teach kids the fundamentals of different activities from basic to advanced skills.
• Teach kids valuable lessons in teamwork.
Brand Specialist
Volvo Cars of Seattle - Swickard Auto Group Family-Seattle, WA July 2022 to September 2022
Start Date: August, 2022
Responsibilities:
• Communicate effectively with Internet customers and prospects via phone, e-mail, or in-person
• Handle all incoming internet sales inquiries in a timely, professional manner
• Build strong rapport with customers
• Maintain an ongoing customer database to capture repeat business
• Assist customers in appropriate vehicle selection and stay abreast of new products, features, accessories, etc.
• Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing competitive models and describing all optional equipment available for customer purchase
• Learn to overcome objections, negotiate price, close sales, and perform all other steps of the sales process in accordance with company standards
• Prospect daily for potential customers; maintain consistent rapport with previously sold customers
• Attend product and sales training as requested by Sales Manager
• Realize that business is built on customer service and be devoted to guaranteeing satisfaction to our customers
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
• Maintain a high CSI score
Catering Coordinator
LSG Sky Chefs-Seattle, WA
April 2022 to July 2022
LSG Sky Chefs with over 75 years of Catering history. The LSG Group is the world’s leading provider of end-to-end on-board airline products and services. Prepare products for airline customers. Duties include catering, on-board retail and entertainment, on- board equipment and logistics, consulting and lounge services. Security Officer
Securitas-Seattle, WA
June 2021 to January 2022
• Perform security patrols of designated areas on foot
• Watch for irregular or unusual conditions that may create security concerns or safety hazards
• Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
• Warn violators of rule infractions, such as theft, loitering, smoking or carrying forbidden articles
• Permit authorized persons to enter property and monitor entrances and exits
• Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
• Investigate and prepare reports on accidents, incidents, and suspicious activities
• Provide assistance to customers, employees, and visitors in a courteous and professional manner Security Officer
G4S Secure Solutions-Seattle, WA
January 2021 to October 2021
• Perform security patrols of designated areas on foot
• Watch for irregular or unusual conditions that may create security concerns or safety hazards
• Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
• Warn violators of rule infractions, such as theft, loitering, smoking or carrying forbidden articles
• Permit authorized persons to enter property and monitor entrances and exits
• Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
• Investigate and prepare reports on accidents, incidents, and suspicious activities
• Provide assistance to customers, employees and visitors in a courteous and professional manner Asset Protection Associate
Walmart-Bellevue, WA
January 2020 to March 2021
• Greet and provide assistance to customers
• Provide a safe experience for both shoppers and associates.
• Ensure compliance and prevent shrink
• Follow security guidelines and safety protocols—even in stressful situations
• Use my knowledge of policies as I collect data and analyze facts to make decisions
• Maintain up-to-date knowledge of products and services
• Confirm payments, refunds, etc, by reviewing receipts when applicable Team Associate (Part-Time)
Club Demonstration Services ( Costco)-Ottawa, ON
January 2017 to June 2018
Warehouse general merchandising
• Product demonstration
• Food handling and preparation
• Customer Service
Optical Lab Operator (Temporary Placement)
Riverside Optical Lab-Ottawa, ON
January 2018 to April 2018
Essilor Canada is a subsidiary of Essilor International, with over 64,000 employees worldwide, and is the world leader in ophthalmic optical products that invests heavily in research and development. Present in Canada since 1972, Essilor Canada has over 1000 employees, 3 digital surfacing laboratories and 40 regional and partner laboratories, including Riverside Optical Lab.
• Worked at variation positions within the lab
• Data entry department: receiving and sorting of the lenses orders in order to dispatch the jobs in the proper process
• Anti-Reflection (AR) department: sand blasting of plates and other auxiliary tasks necessary to ensure quality of the process.
Translator and Interpreter (Volunteer Work)
Anglican Diocese of Ottawa & JFS-Ottawa, ON
2015 to August 2016
Acting as a translator and interpreter for several refugee families and local organizations
• Liaising with and coordinating with sponsor families, refugee families and local supporting organizations
• Accompanying refugee's families in their day-to-day integration in Canada
• Emergency contact support
Import - Export Officer
Mouchli Co-London
2009 to 2011
Coordinated all aspects of import/export activities, from customer lead generation to shipping and accounts payables, for this second hand clothing company based in London, UK, doing business mainly with Ukraine and Syria. Coordinated a wide range of duties that dealt with each step of the shipping process to provide efficient delivery logistics and excellent customer service.
• Tracked shipments and communicated with clients about the container progress.
• Coordinated shipping with custom agents for clearance on overseas deliveries.
• Dealt with quotes from shippers and handled claims
• Lead and business generation and international and local customers' relations
• Accounts payable
• Quality and international shipment control
• All import/export paperwork
Area Store Manager & Store Manager
The Paris Group-Dubai
2006 to 2008
With over 250 owned boutiques, The Paris Group, founded 30 years ago, is recognized as one of the principal forces in the Fashion and Hospitality business in the Middle East, Far East, and Eastern Europe Region; it demonstrates an appreciation for the retail industry by taking a leadership role as an agent, distributor and franchisee. Today, a team of more than 4,000 highly skilled and dedicated multinational professionals from around 35 nationalities are an extension of Paris Group Family; with direct employees mainly based in Dubai.
• Area manager with overall responsibility for six stores in Dubai
• Set sales targets and drove sales team performance
• Management and training of sales representatives
• Brand caretaker for Pierre Cardin and La Vie Douce brands to maximize sales and profitability within area under management
• Increased standards for customer services within area under management and provided team with stimulating and supportive environment
Human Resources & Procurement Officer during the Iraqi Elections in Syria UNITED NATIONS - International Organization
2005 to 2005
International Organization of Migration (IOM) was responsible for supervising the 2005 Iraqi elections for 1.5M Iraqi people living in Syria. Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.
• Acted first as a Human Resources Officer for IOM to identify and pre-select qualified election officers to supervise polling stations.
• Once recruitment process was done, acted as Procurement Officer for IOM. In this role:
• Overall responsibilities for sourcing of goods and services for all departments of IOM
• Negotiated best prices with local organizations and suppliers (cars, offices, food, houses, offices) Financial Controller
Technoware Co-Damascus, SY
2003 to 2005
This computer and network solutions company was managing several government contracts (server management, computers and networks systems, technical support) obtained through bidding processes.
• Managed all accounting operations including Billing, A/R, A/P, GL and Counsel, Cost Accounting, Inventory Accounting and Revenue Recognition
• Coordinated and directed the preparation of the budget and financial forecasts and report variances
• Prepared and published timely monthly financial statements
• Coordinated the preparation of regulatory reporting and cost tracking functions in relation to the bidding contract
• Researched technical accounting issues for compliance
• Supported month-end and year-end close process
• Ensured quality control over financial transactions and financial reporting
• Managed and complied with local and government reporting requirements and tax filings
• Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
Production Coordinator
ASA Fashion House-Damascus, SY
1999 to 2002
ASA Fashion House was a 200 people "free zone" clothing factory. As Production Coordinator, mainly responsible for production coordination and quality control and for shipping/exporting over 2,000+ pieces a day in UK.
• Monitored the production process from beginning to end including WIP reports, production logs and sourcing
• Reviewed Pre-production / Lab Dips / Fits / Trims / TOP samples
• Worked with Design Team / Sales Team
• Worked with buyers on Purchase Orders and timelines
• Resolved issues daily
• Managed paperwork for overseas shipments
• Worked with accounting office to manage factoring and costs control Fashion Store Manager & Sales Representative
Student Job-Jeddah
1998 to 1999
Virtual merchandising
• Brand sales rep for Scada brand
Education
Business Courses in Finance
Beirut Arab University - Beirut
1994 to 1997
Bachelor's in Economics
Damascus University
1989 to 1994
Skills
• accounts payables (3 years)
• Interpreter (3 years)
• payables (3 years)
• quality control (6 years)
• Translator (3 years)
• Customer Service
• Customer Support
• Bilingual
• Team Management
• Regulatory Reporting
• Business Development
• Financial Analysis
• Procurement (1 year)
• Military Experience
• Technical accounting
• GAAP
• Financial report writing
• Cost accounting
• Human resources
• Forecasting
• Internal Audits
• Journal Entries
• General Ledger Accounting
• Budgeting
• Account Reconciliation
• Surveillance
Languages
• English, Arabic, French - Fluent
Military Service
Branch: Army
Service Country: Syria
Rank: First Sergeant
July 1996 to January 1999
Completed Basic Training Program
Supervised soldiers in hospital facilities
Oversight of Check Points
Ensured safety and security of soldiers and civilian patients by closely observing and monitoring all activity.
Certifications and Licenses
Security Guard Card
December 2020 to December 2021
State of Washington
First Aid CPR AED
May 2021 to May 2023
American Heart Association
Food Handler Certification
Additional Information
KEY SKILLS
• Sales & Marketing
• Business Development
• Negotiation
• Vendor relationships and sales training
• Translator and Interpreter
• Operations Management
• Quality Control Management
• Visual Merchandising
• Procurement and sourcing
• Retail Store Management
• Bookkeeping
• Accounts Payables
• Inventory Management
• Business Administrative Coordination
Contact this candidate