Customer Service Representative
Resume:
ILEANA
ECHAVARRIA
TITLE CLERK
**********.**@******.***
Haltom city, TX 76137
CONTACT
SKILLS
• Title I Knowledge
• Administrative Support
• Clerical Support
• Problem Resolution
• Maintaining customer data
• Customer assistance
• Fast pace adapted
• Money management
• Product knowledge
• Employee coaching
Organized, motivated hard-worker & dedicated Customer Service Representative with extensive experience in retail and hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.Detail orientate clerk with 7 months of experience in office / admistratice work, maintaining accurate records, and providing exceptional customer service. Provided efficient exceptional oriented labor in administrative tasks.
CAREER OBJECTIVE
DMV Title Clerk
Mercedes Benz Financial Services, Fort Worth, Tx
- Processed and maintained title files, implementing security measures to protect data.
- Evaluated documents to determine property ownersship.
- Performed title searches, ordered reports and obtained clearance documents.
- Inderstood and tollowed oral and written directions.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
FRONTLINE MEMBER ASSOCIATE
Sam's Club, Burleson, TX
EXPERIENCE
March 2023 - Present
May 2022 - January 2023
Promoted high customer satisfaction by resolving problems with knowledgeable
• and friendly service.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quota
•
Utilized job-related software to prepare change of address records, issue service discontinuance orders and updated databases with new and modi ed customer data
•
Enforced minimum age requirements for consumption of alcoholic beverages
• by checking identi cation.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
•
FOH TRAINER
McAllister's Deli, Burleson, TX
Monitored stock levels regularly to ensure adequate supply was available for customers.
•
January 2020 - September 2022
Mentored and trained new team members, helping to build con dence and
• demonstrate proper ways to complete job tasks
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
•
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
•
• Built loyal clientele through friendly interactions and consistent appreciation. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
•
• Operated POS terminals to input orders, split bills and calculate totals. High School Diploma
Burleson high school, Burleson, Tx
EDUCATION
June 2021
Danielle Page — Mercedes Benz Financial Services
Title Team Lead
************@********-****.***
Ildefonso Corona — McAlisters Deli
General Manager
*****@**************.***
REFERENCES
Current Manager
Previous Manager
Contact this candidate