Customer Service Care

DORALEE RODRIGUEZ

PROFESSIONAL SUMMARY

CONTACT Dynamic Care Coordinator/Driver with a proven track record at Permiacare,

showcasing exceptional organizational skills and patient education. Achieved

Odessa, Texas 79761 a 100% accident-free driving record, enhanced healthcare coordination, and

Mobile: 432-***-**** fostered significant patient rapport. Demonstrates unparalleled

professionalism and reliability, excelling in both individual and team settings.

******************@*****.*** Customer Service Representative bringing top-notch skills in oral and written

communication, active listening and analytical problem-solving skills.

Enhances customer experiences by employing service-oriented behaviors,

understanding customer desires and providing customized solutions to build

loyalty.

EDUCATION

May 2004

High School Diploma SKILLS

Odessa High School, Odessa, TX

City and non-city driving Reliability

Odessa High School,

September -2001 to May - 2004 Customer rapport Professionalism

Equivalency Diploma Self Motivation

GPA 3.5

attending classes on time and

regularly.

WORK HISTORY

being prepared for classes with all

necessary supplies. April 2015 - December 2019

taking good care of school property. Care Coordinator/ Driver, Permiacare, Odessa, TX

completing all homework

Used company software and databases to maintain records of services

assignments.

performed and patient conditions.

organizing their time well.

respecting themselves and others. Managed patient caseloads effectively, ensuring timely follow-up and

reading on a regular basis. appropriate interventions.

Abided by the rules of the school Developed strong relationships with community partners, facilitating

referrals and collaboration on behalf of patients.

Conducted regular evaluations of care plan effectiveness, making

necessary adjustments based on feedback from patients and providers.

LANGUAGES

Safely transported clients to appointments, maintaining a 100%

English accident-free record over three years."

Spanish Built strong relationships with clients to deliver emotional support and

companionship.

Maintained accurate and up-to-date documentation of patient records in

accordance with HIPAA regulations.

Educated patients on self-care strategies, promoting independence and

empowering them to manage their health conditions.

Assessed patient needs and connected them with appropriate resources to

ensure optimal health outcomes.

Monitored progress towards patient goals, adjusting care plans as needed

to achieve desired results.

Enhanced patient care by developing and implementing comprehensive

care plans.

Improved communication among healthcare providers, streamlining the

coordination of services for patients.

Monitored, tracked, and conveyed important patient information to

healthcare staff to help optimize treatment planning and care delivery.

Provided emotional support for patients and families during difficult

times, fostering resilience and coping skills.

Facilitated appointments and transportation for patients, streamlining

access to essential medical services.

July 2018 - October 2019

Cashier, Kent Kwik, Odessa, TX

Greeted customers entering store and responded promptly to customer

needs.

Welcomed customers and helped determine their needs.

Worked flexible schedule and extra shifts to meet business needs.

Operated cash register for cash, check, and credit card transactions with

excellent accuracy levels.

Built relationships with customers to encourage repeat business.

Maintained a balanced cash drawer, ensuring accurate accounting at the

end of each shift.

Helped customers complete purchases, locate items, and join reward

programs.

Restocked and organized merchandise in front lanes.

Counted money in cash drawers at beginning and end of shifts to maintain

accuracy.

Stocked, tagged and displayed merchandise as required.

Handled multiple payment methods securely, minimizing discrepancies

and potential losses.

Contributed to store success by maintaining high standards of cleanliness

throughout the facility.

Mentored new employees on cashier duties and best practices, improving

overall staff performance.

Contributed to clean and safe shopping environment, performed regular

sanitation of checkout area.

February 2006 - November 2009

Customer Service Representative, First American Home

Buyers Protection, Odessa, Tx

Managed approximately 30 incoming calls, emails and faxes per day from

customers.

Managed high-stress situations effectively, maintaining professionalism

under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty

and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both

customers and the company alike.

Responded to customer requests for products, services, and company

information.

Developed strong product knowledge to provide informed

recommendations based on individual customer needs.

Developed rapport with customers through active listening skills, leading

to higher retention rates and positive feedback from clients.

Collaborated with team members to develop best practices for consistent

customer service delivery.

Contributed to sales growth by upselling products and services based on

individual customer requirements.

Exceeded performance metrics consistently, earning recognition as a top

performer within the team.

Answered inbound telephone calls from interested customers to

persuasively discuss offerings.

Maintained high call volume for increased sales opportunities with

efficient time management skills.

Handled objections skillfully during calls by addressing customer concerns

effectively, leading them towards making informed decisions.

Built relationships with customers using strong persuasion and active

listening skills.

Contact this candidate