Customer Service Health Care
Resume:
Personal Info
*********@*****.***
Education
Skills
Communication Skills - Expert
Interpersonal Skills - Expert
Problem Solving - Expert
Time Management - Expert
Customer Service - Expert
Attention to Detail - Expert
Teamwork - Expert
Project Management - Expert
Work ethic - Expert
Report Writing - Expert
Data Mining - Expert
Experienced Insurance Customer Service Representative with 7+ years of experience providing top-notch customer service and problem solving. Demonstrated ability to manage customer relations and resolve any issues e ciently.
References available upon request
Angela Stewart
Health Care Analyst
Bachelor of Science in
Business Administration
Walden University
Sep 2024 - Present
Summary
Work Experience
Health Care Analyst, Miller and Associates, Indianapolis, IN March 2022 - March 2023
Successfully managed large caseload of customer inquiries and requests, including claims, billing, and policy changes. Developed comprehensive knowledge of insurance policies, procedures, and regulations to ensure accurate and timely responses.
Collaborated with management and other departments to identify and implement process improvements to enhance customer service.
Continually met and exceed
Health Care Analyst, Anthem Health Care Inc., Indianapolis, IN July 2011 - February 2022
Built and maintained strong relationships with customers to ensure their satisfaction with the services provided. Utilized strong problem-solving and analytical skills to quickly and accurately resolve customer complaints.
Proactively identi ed customer needs and provided
appropriate solutions to ensure customer retention. References
Courses
Administrative Assistant, Sinan Center (Udemy)
July 2024 - October 2024
Contact this candidate