Customer Service Quality Assurance

CARLONA N HAGGERTY

** **** **

SUSSEX, NJ *****

207-***-****

WORK EXPERIENCED

QUALITY ASSURANCE TECHNICIAN

KDC/ONE-PORT JERVIS, NY

**/** - *******

- Responsible to meet the quality standards and are free of errors.

- Inspecting and monitoring products during and after production to ensure they meet the specifications.

- Ensure products meet customer expectation and demand.

- Creating reports documenting errors and issues for fixing.

APPAREL TEAM LEAD

WALMART- MILFORD, PA

01/22 - 09/23

- Prepares to-do task list daily, include merchandise presentation, inventory control pricing.

- Sales enhancement, stocking and customer service activities.

MODULAR TEAM ASSOCIATE

WALMART-MILFORD, PA

04/21 - 01/22

- Resposible for merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods.

- Setting up, cleaning and organizing products displays.

- Signing and pricing merchandise appropriately.

- Responsible for modular resets by department areas.

CUSTOMER SERVICE MANAGER

WALMART-MILFORD, PA

12/12 - 04/21

- Responsible for the front end operations of the store.

- Providing cash change to the cashiers.

- Prepares cash register tills.

- Provide customer care problem solving and associates problems.

- Provides breaks and lunches.

- Directs associates schedules.

- Responsible for maintenance task to-do list and cart pushers.

- Receiving and giving feedbacks

CUSTOMER SERVICE ASSOCIATES

WALMART-MILFORD, PA

11/11 - 12/12

- Responsible for customer returns and exchange products merchandise.

- Cashing out checks and money center (including sending and receiving money)

- Resposible for customer’s inquiry

CASHIER

WALMART-ROCKLAND, ME

08/08 - 11/11

- Manage transactions with customers using cash register.

- Scans goods and ensure pricing accurate.

- Collect payments whether in cash or credit.

- Issue receipts, change or tickets.

- Cross-sell products and introduce new ones.

EDUCATION

TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES

BS ARCHITECTURE

1990-1995

ARELLANO UNIVERSITY PLARIDEL

HIGH SCHOOL

1986-1990

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