Customer Service Representative
Resume:
Shara Gipson
Las Vegas, NV *****
*************@*****.***
Work Experience
Behavioral Health Technician
Liberty Wellness - Las Vegas, NV
August 2022 to Present
• Provides a brief overview of the housing program in regard to program rules, procedures and services with each new client.
• Interacts with community referring partners.
• Monitor and assess resident behavior and report problems/observations to immediate supervisor.
• General resident supervision in daily living activities and general program operation.
• Monitor guests for medical distress and/or behavioral concerns on an ongoing basis through routine room checks, and addresses and documents where necessary.
• Coordinates turnover and cleaning of rooms, for new guests.
• Assist with overall facility maintenance and general housekeeping.
• Communicate with co-workers on daily basis and log all incidents in the log book.
• Other duties as assigned
• Checking guest in and out with hotel like room keys with assigning rooms according to family size . Customer Service Representative
American Express Global Business Travel Telus - Las Vegas, NV March 2022 to Present
• In-Bound calls
• Booking Reservations for flights,hotels, and car rentals
• Travel Agent
• Sending and Receiving emails
Caregiver/Personal Assistant
Care To Be Home - Las Vegas, NV
July 2021 to Present
• Caring For Individual patients in their homes
• Meal Prepping
• Grooming & Bathing
• Housekeeping
• Linens & Laundry
• Running errands and providing Transportation
• Transferring with hoyer lifters and gait belts
• Medication reminder
• Keeping daily logs of patients meal intake, fluid intake, and checking vitals Customer Service Representative
U-Haul - Las Vegas, NV
April 2022 to June 2022
• Scheduled customers reservations
• Answered general questions
• Performed data entry for customer information, Reservations and orders
• Rented out vehicles and equipment using data entry
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answering customers calls
• Storage unit data
• Store item sales
• Took payments for customers storage accounts or rentals
• Pos system
• Answered phone and assisted customers with changes
• Assisted customers in person
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
Call Center Customer Service Representative
D3S Services LLC - Las Vegas, NV
September 2020 to February 2021
• Data Entry
• Answering Calls
• Taking Orders
• Appointment Setting
• Google Docs,Microsoft
• Account and password recovery
• troubleshooting assistance
• Customer consults and emails reminders
Caregiver/Housekeeping
CARE PARTNERS ASSISTED LIVING - Riverside, CA
March 2020 to September 2020
• Private In Home Care For Senior Patients
• Light Housekeeping
• Meal Prepping
• Grooming & Bathing
• Housekeeping
• Linens & Laundry
• Running errands and providing Transportation
• Transferring with hoyer lifters and gait belts
• Medication reminder
• Keeping daily logs of patients meal intake, fluid intake, and checking vitals Front Desk Receptionist/Medical Assistant
Citrus Court - Hemet, CA
July 2019 to February 2020
• Appointment Setting
• Answering Telephones
• Showing Open Rooms To Potential Clients
• Cash handling & Money Management
• Receiving & Answering Emails
• Booking New Guest
• Greeting Guest When Entering Or Exiting premises
• Received in coming stock packages and deliveries
• Client facility Event planning
• Creating Calendars and Documents using Microsoft Security Guard
United Guard Services - Riverside, CA
January 2018 to March 2019
• Monitoring hotel Surveillance
• Car Patrolling
• NFC Scan
• Residential/HOA patrol
• Detailed reports of incidents/observations
• Observing premises
• Escorting trespassers/solicitors off property
• Truck stop post / check ins
Caregiver/Housekeeping
Classic Care Home Health - Hemet, CA
January 2018 to November 2018
• Housekeeping
• Bathroom assistance
• Meal Prepping
• Grooming
• Transportation To
Appointments, events, and outings.
• Toileting / Bathing
Data Entry Clerk
TST WATER - Temecula, CA
August 2017 to October 2017
• Scheduling
• Data Entry
• order parts
• interviewing associates
• orientation director
• appointment setting.
• Daily goals meet
Cashier/Customer Service Representative
Burlington Coat Factory Department Store - Hemet, CA June 2017 to October 2017
• Cashiering
• Payment Collection
• Scanning Store Products
• Redeem coupons
• Greeting Customers when entering and leaving the store
• Maintain clean checkout area
• Handles returns and exchanges
• Store bagging or wrapping
McDonalds Shift Manager
McDonald's - Beaumont, CA
April 2016 to June 2017
• Supervised The Store
• Planned task for each member on shift
• Drawer Counting & Money Management
• Waste & product Count
• Received Shipped Product
• Hourly Target Meeting
• Safety Monitor
Education
High school diploma
Skills
• CASH REGISTER (Less than 1 year)
• SALES (Less than 1 year)
• Customer Service (3 years)
• Home Care
• Hoyer Lift
• Laundry
• Memory Care
• Security
Certifications and Licenses
First Aid Certification
Driver's License
CPR Certification
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