Customer Service Supervisor
Resume:
Lawrenceville, GA *****
914-***-**** cell
*****************@*****.***
Jelani Cooper-White
Objective To leverage my exceptional customer service skills resolving inquiries effectively, aiming to contribute to the success and growth of your company through dedication, enthusiasm, and a commitment to customer satisfaction. Dec 2017-June 2024 Teleperformance Remote
Asset Recovery Supervisor
● Took calls and gathered pertinent information related to customers issue
● Resolved customer escalations
● Suggested and implemented plans to increase company productivity
● Adhered to company standards and policies while providing Platinum Level Customer Service
Oct 2015- Nov 2017 ENT Allergy & Associates, LLC Tarrytown, NY PRRC Agent
● Assisted pt’s with booking appt thru Next Gen and EHR computer programs
● Took over 100+ calls per day
● Accurately took pertinent patient information to book appt correctly
● Maintained a high level of customer service while adhering to co. standards Feb 2013-Sept 2015 Bloomingdale’s Wayne, NJ
Sales Associate (Furniture, Mattress, Rugs)
● President’s Club Member: Sales of $750,000+ My first year
● Built a client base from great product knowledge and excellent customer service
● Up sold merchandise to customers to complement their initial purchase
● Handled cash and cashier services
Education
Nov 2009–December 2009 Yorktown BOCES Yorktown Heights, NY OSHA Outreach Training Program
A government funded program administered by Northern Westchester BOCES that teaches awareness of OSHA safety regulations and LEED environmental development requirements.
Mar 2008–Jan 2009 Year Up NYC, Inc. New York, NY
Investment Operations / Information Technology
A one year intensive training program that provides academic and corporate skills. After the academic training, students are provided an apprenticeship with a Fortune 50 company on Wall Street. Courses Include: Investment Operations, Business Writing, Technology, Professionalism and Current Events.
Skills MS Word, Excel, Access, PowerPoint, HTML code, Lotus Notes, Type 40 wpm
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