Tech support II

Alejandro

Isaac

Miranda

Pascual

Tech Support and

Customer Service

Representative.

Contact:

Address:

Ave Aztecas,

Mz 30 L 30

Col. Ajusco

Alcaldía

Coyoacán.

CDMX

+52 *-**-**-**-**-**

********@*****.***

Age: 44

Skills:

Bilingual English and

Spanish.

Customers Service.

Technical Support.

Hardware and Software

Diagnosis.

Demonstrated familiarity with

latest hardware, software and

networking technology, as

well as industry trends.

1

Experienced Tech Support and Customer Service Representative with over 22 years of experience in IT.

Excellent reputation for resolving computers and network hardware and software problems, customer satisfaction with high rate of success and operational improvements.

Work History

Agents Only Technologies.

Domino’s Pizza Campaign.

Beta tester.

Freelance mode.

• Front line agent over the phone responsible of

reporting, following up, issues with the Domino’s

Pizza platform until the resolution.

•

Sykes.

SquareTrade Campaign.

Computer Technical specialist II.

Home Office.

• Over the phone agent responsible for Filing claims for Customer s computers under extended

warranty.

• Gather and document issues reported by

Customers.

• Troubleshooting issues reported, guiding the

Customers over the phone or providing remote

support accordingly.

• Responsible for diagnose, troubleshoot, repair

or pay a computer.

CompuCom.

Operations Administrator.

T-Mobile Field Operations Center.

• Resolved IT problems, improved operations and

provided exceptional support for T-Mobile

Stores Managers and Field Engineers.

• Handled tickets, chats, e-mails, inbound and

outbound calls.

Start:

Nov

29th

2021

End:

Aug

04th

2022

Start:

Nov

23th

2020

End:

Dec 7th

2021

Start:

March 2018

End:

Nov 2019

Education:

High School

Diploma

Instituto Politécnico

Nacional

CECyT 9

1993-1996

Mar Mediterráneo #227,

Popotla, 11400.

CDMX.

2

Teletech.

Tech Support Representative.

• Processed support requests received for

technical assistance on wide range of issues

related to Router Settings and Internet

Connectivity.

• Analyzed software and hardware issues to

identify troubleshooting methods needed for

quick remediation.

• Described troubleshooting steps to customers to

assist in problems resolution.

FACOPSA

IT Manager.

• Closely collaborated with project members to

identify and quickly address problems.

• Adjusted project plans to change operational

specifications.

• Communicated with executive team and CEO to

maximize development efficiencies and resolve

technology issues.

• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.

• Built, customized and repaired technology based on staff requests.

• Maintained camera and physical security systems.

• Managed network and system performance,

conducting troubleshooting, security patching and

maintenance.

• Installed and managed audiovisual equipment.

• Analyzed architecture design, scoping,

implementation, testing and deployment needs to

define project requirements.

• Guided implementation of company-wide enterprise security strategy for network and hardware disaster recovery, data protection and endpoint protection.

• Implemented and managed wireless devices,

multisite network infrastructure, business

intelligence development and implantation.

Start:

Apr 2017

End:

Feb 2018

Start:

Sep 2003

End:

Feb 2015

Contact this candidate