Customer Service Quality Assurance

CONTACT

Address : Shelton, WA *****

Phone : 564-***-****

Email :

****************@*****.***

WWW : Bold Profile

SKILLS

• Quality Assurance Controls

• Money handling abilities

• Product Knowledge

• Sales expertise

• Complaint Handling

• Merchandise Orders and Exchanges

• Product Sales

Calm and Professional Under

Pressure

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• Stocking shelves

• Store Cleaning

• Strong Work Ethic

• Loading and Unloading Carts

• Bagging procedures

• Cart Collection

• Problem Resolution

• Price Checking

• Understanding Customer Needs

• Product Education

• Complaint resolution

• Customer Assistance

• Work Prioritization

• Safety awareness

• Professional Appearance

PROFESSIONAL SUMMARY

Hardworking individual available 40 hours per week, including weekdays and sundays and evenings.

Experienced Courtesy Clerk bringing 25+ years in grocery sales. Knowledgeable about stocking procedures and customer service standards. Highly effective at completing tasks quickly and with quality in mind.

WORK HISTORY

Courtesy Clerk, 04/2017 to Current

Safeway - Olympia, WA

Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.

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Handled shelf restocks and merchandised front lane areas to drive sales.

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Managed timely and effective replacement of damaged or missing products.

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Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.

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Followed up with customers about resolved issues to maintain high standards of customer service.

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Improved customer experience by offering assistance with locating products throughout the store when needed.

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Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

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Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.

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Helped customers take merchandise out of store and loaded items into vehicles.

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• Maintained clean and tidy checkout area to optimize service delivery. Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.

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EDUCATION

High School Diploma, 06/1999

Portsmouth High School - Portsmouth, NH

REFERENCES

Christine James - Personal/Character reference 253-***-**** Cat Unis - Personal/Professional reference 360-***-**** Lori T. - Personal/Professional reference 360-***-**** SARAH LAWRENCE

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