Security Guard Customer Service

ANTWON ROBERTS

Citronelle, AL ***** 251-***-**** @ antwonrobertsS0@gmaileom

SKILLS

Excellent people skills, quick learner, very intelligent,

and easy to get along with,

Work History

Security Guard, 10/2021 - 02/2022

Cssiine ~ Mobile, AL

* Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top

priority

* Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

* Secured premises and personnel by patrolling property and monitoring surveillance equipment.

* Responded quickly to incidents and assessed active situations for security concerns.

Customer Service Associate, 06/2016 - 10/2018

Globaltelink ~ Mobile, AL

© Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

# Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

* Answered customer telephone calls promptly to avoid on-hold wait times.

* Offered advice and assistance to customers, paying attention to special needs or wants.

EDUCATION

Advanced With Honors: 05/2001

Citronelle High School - Citronelle, AL

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