Office Management Client Services

Diane Marquez

Tehachapi, CA 562-***-**** *****************@*****.***

Office Management

1

Over 20 years in office management maintaining business continuity and coordination of staff personnel during daily company operations. Initiate pre-operating hours start up through prioritization of business projects while achieving deadlines at close of business.

Client Services Director 2017-2018

Animal Friends of the Valley Wildomar, CA

Purpose of Position: Responsible for the management and oversight of shelter adoptions, surrenders, and daily facility operational activities. Responsibilities

• Lead and direct the shelter team to ensure the highest level of people care is delivered to the League’s staff, volunteers, patrons, donors, partners, and vendors.

• Manage and monitor all aspects of the shelter operations including pet admissions, animal care, veterinary care, and adoptions. Collaborate fully with other departments and locations to maximize the effectiveness of every team.

• Manage and monitor all aspects of the humane treatment and handling of shelter animals.

• Maintain facility to provide a safe and sanitary environment for animals and people. This includes the adherence to and monitoring of mandated standards.

• Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.

• Lead and collaborate on strategic goals while working with the leadership team to creatively meet all shelter needs.

• Monitor and evaluate program effectiveness across the department, including statistical analysis and report creation and presentation. Implement improvements, ensuring efficient use of resources and effective operations.

• Monitor and evaluate processes and procedures to maximize efficient uses of resources.

• Ensure strong communication and coordination with all municipal and law enforcement partners, including statistical reporting.

• Manage external vendors to provide services as needed.

• Perform euthanasia and related tasks as needed.

• Support the development and monitor budget for the facility.

• Support the development of SOPs and ensure they are updated, followed, and communicated with staff and volunteers.

Diane Marquez

Tehachapi, CA 562-***-**** *****************@*****.*** Office Management

2

Cardiology Office Manager 1993-2013

Dr. Sahota Cardiology Bellflower, CA

Provides management for office operations to include planning, scheduling, organizing, and coordinating various administrative activities as required for efficient daily operations; provides project oversight as assigned. Responsibilities

• Communicates vision, policies and procedures, goals, assess strengths and weaknesses of employees, and makes recommendation for changes to improve performance.

• Supervises all facets of office operations including office management, implementation of procedures, records management, collection and reporting of statistics and data.

• Assist the Director in the development and implementation of policies within the office. Develops operation procedures, forms, and systems. Prepares manuals and other materials describing procedures, systems, work processes, and standards and provides training as appropriate to implement such changes or to introduce new systems.

• Manages and maintains efficient and effective control and distribution of assigned inventory, supplies, monitors expenditures through review and processing of accounts payable, and assists in the preparation and maintenance of the office budget.

• Prepares, monitors, and maintains departmental records and reports.

• Plans, coordinates, and provides administrative activities to include answering telephones, scheduling meetings, answering confidential correspondence, attending meetings and taking minutes.

• Promotes service excellence through assistance, trouble-shooting issues, providing timely and responsive follow-up, and providing problem resolution where appropriate.

• Conduct EKG, stress tests, and event monitors.

SKILLS/QUALIFICATIONS:

Excellent oral and written communication skills Strong organizational skills Strong computer skills. Proven ability to manage multiple tasks and focused on customer satisfaction. Ability to work independently and be self-motivated while maintaining confidentiality. Demonstrated critical thinking skills, problem solving, and analytical skills. Process management skills Demonstrated leadership, presentation, and group facilitation skills.

Education

Diploma Paramount Highschool, CA

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