Customer Service Support Specialist
Resume:
Sales Representative Chicago, United States
******.*******@*****.***
KELSEY
CLAY
PROFILE Experienced Customer Activation
Specialist with a strong background
in customer service, dealing with
ambiguity, and adaptability. Skilled
in communication, with an easy to
explain technical acumen, with a
proven track record of delivering
exceptional customer service &
impactful business results. Proven
ability to manage priorities, delivery
projects on time, exceed customer
expectations, and contribute to a
cohesive team.
Skills
Effective Time
Management
Communication Skills Adaptability
Ability to Work in a
Team
Customer Service Project Management
2
Kelsey Clay 940-***-****
EMPLOYMENT
HISTORY Customer Activation Expert at ActiveCampaign, Chicago
November 2022
Managed customer relationships during their evaluation of ActiveCampaign and provided exceptional customer service, resulting in a growth of $12K average of prospect spend a month to an average of $40K a month per customer.
Showcased a strong ability to deal with ambiguity with shifting priorities while consistently being in the top 10% of my team.
Product support specialist at ActiveCampaign,
Chicago
August 2021 — October 2022
Resolved customer technical issues with a first-time success rate of 80%, resulting in an improved customer satisfaction score of 85%
Assisted clients in multiple different channels assisting them with thier concerns and meeting them in thier preferred avenue of comunication. FMLA Customer Support Specialist at ComPsych,
Chicago
July 2018 — August 2021
Helped Clients and their employees navigate the FMLA Process Handled calls of various natures and advised on the best path forward. Customer Care Coordinator at Impartial Services
Group, Irving
September 2013 — April 2018
As a Customer Care Coordinator at Impartial Services Group, I was responsible for providing exceptional customer service and addressing customer inquiries and concerns. I utilized my strong communication skills to effectively communicate with customers and provide assistance. I demonstrated empathy and patience in handling customer concerns and provide support. Additionally, I manage time effectively to handle a high volume of customer interactions, ensuring customer satisfaction and retention. Provided exceptional customer service, addressing inquiries and resolving issues to ensure customer satisfaction.
3
Kelsey Clay 940-***-****
Effectively communicated with customers and provided assistance, utilizing strong communication skills.
Demonstrated empathy and patience in handling customer concerns and providing support.
Managed time effectively to handle a high volume of customer interactions, ensuring customer satisfaction and retention.
EDUCATION Bachelor of Arts (B.A.)
January 2008 — December 2012
LINKS LinkedIN
Contact this candidate