Customer Service Representative
Resume:
RahJanae Williams
Columbus, GA *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Phlebotomist
Piedmont Healthcare-Columbus, GA
March 2024 to Present
Phlebotomist/Lab Assistant
MEDICAL CENTER ENTERPRISE
January 2023 to January 2024
• Performed venipuncture
• Obtained and prepared blood specimens in accordance with Piedmont policies and procedures
• provided customer service
• Used medical terminology
Scheduling Coordinator
Aspen Dental-Remote
May 2023 to December 2023
• Respond to high volume inbound calls while compassionately handling questions/concerns
• Schedule new patient appointments
• Use trained sales techniques to reach company goals of appointments set and customer satisfaction
• Various duties as assigned by the Call Center Leadership team Customer Service Representative
Apple-Remote
November 2022 to May 2023
• Locating music, apps, and movies on various devices
• Billing issues
• Fraud management
• Product feature inquiries
• Resolving username and password difficulties
• Troubleshooting email, wi-fi connectivity and web browser issues
• Navigating customers through various apps
• Data back-up, sharing & synchronization troubleshooting
• Verifying proper hardware and software configuration and set up
• Diagnosing and resolving issues including internet connectivity, email, application downloads, and more Phlebotomist
Piedmont Healthcare
August 2021 to January 2023
Performed venipuncture
• Obtained and prepared blood specimens in accordance with Piedmont policies and procedures
• provided customer service
• Used medical terminology
Customer Service Representative
TSYS Total System Services-Columbus, GA
June 2022 to November 2022
• Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
• Maintain detailed and current knowledge of the company's/assigned client's products and services.
• Analyze customer service needs for communication to service and technical departments, when applicable.
• Requires ability to navigate a computerized data entry system or other relevant applications. Customer Service Representative/Banker
Concentrix-Remote
January 2022 to June 2022
• Assisting with questions about their existing account (payments, balance, etc.)
• Assisting with general account maintenance
• Troubleshoot customer problems and determine how to resolve those problems
• Communicate with the client about funds
• Troubleshoot customer problems and determine how to resolve those problem
• Taking inbound calls in a high-volume call center and other duties as assigned Technical Support Representative
Continuum Global Solutions-Remote
January 2021 to October 2021
• Actively listened to customers to understand concerns
• Provided maintenance for wireless devices
• Helped customers diagnose technical issues
• Identified & Positioned new solutions that align with customer needs
• Navigated through multiple systems with accuracy and speed
• Analyzed customers accounts and made recommendations based on findings that added value to a product and/or service.
Roadside Assistance Agent
Agero, Inc.-Remote
March 2020 to January 2021
• Responds to inbound contacts via phone, chat, and SMS from existing and prospective customers.
• This position is the first line of contact and is responsible to leave a customer with the very best impression of Electrify America.
• Delivering exceptional experiences and focusing on creating long term customers is a priority
• Answers all basic and routine customer contacts and utilizes computer applications to provide professional service.
Warehouse Associate
Walmart-Columbus, GA
June 2019 to March 2020
• Unload trucks
• Sort products in the backroom
• Stock products on shelves
• Ensure aisles are neat and area is clean
• Engage vendors and drivers with a positive attitude
• Greet customers and answer their questions
Education
Technical Diploma in Phlebotomy
1on1 Technical College - Phenix City, AL
June 2021 to August 2021
High school or equivalent
Kendrick High School - Columbus, GA
August 2014 to May 2019
Skills
• Communication skills (6 years)
• Customer service (6 years)
• Specimen collection / processing
• HIPAA
• Caregiving
• Medical office experience
• Insurance verification
• Laboratory experience
• Quality assurance
• Medical terminology
• Clerical experience
• Patient care
• Organizational skills
• Food service
• Technical support
• Live chat
• Cashiering
• Stocking
• Microsoft Office
• Medical terminology
• Customer support
• Filing
• Accounts receivable
• Bookkeeping
• Cooking
• Typing
• Warehouse experience
• Google Suite
• EMR systems
• Documentation review
• Supervising experience
• Salesforce
• Windows
• Office management
• CRM software
• Customer service
• Home health
• Driving
• Data collection
Certifications and Licenses
Certified Phlebotomy Technician
December 2023 to December 2025
Heartsaver Certification
February 2023 to February 2025
BLS Certification
February 2023 to February 2025
Healthcare Assistant
May 2023 to Present
The Health Care Assistant Program is designed to prepare entry-level applicants and current employees with attitude and behavioral skills, workplace communication, problem solving strategies, and specific technical skills to enter the health science career path. These practitioners provide various services including, but not limited to, Unit Clerks, Admissions Processor, Receptionist, Patient Service Representative, Medical Records Clerk, Scheduling Personnel, and Office Tech. Medical front office assistant
May 2023 to Present
This program will prepare students for an entry level position as a receptionist in a physician's office, hospital, clinic, or other related area.
Microsoft Office Applications Specialist
May 2023 to Present
The Microsoft Office Applications Professional certificate program provides students with the knowledge and skills to perform word processing, spreadsheet, database, and presentation applications in an office environment. It is designed to provide hands-on instruction for developing foundation skills for office assistant careers as well as to prepare students for Microsoft Certified Application Specialist (MCAS) certification.
Driver's License
First Aid Certification
February 2023 to February 2025
CPR Certification
Certified Medical Assistant
AED Certification
Assessments
Retail customer service — Proficient
September 2022
Responding to customer situations in a retail setting Full results: Proficient
Scheduling — Proficient
September 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Technical support: Customer situations — Proficient February 2023
Responding to technical support situations with sensitivity Full results: Proficient
Forklift safety — Proficient
May 2022
Best practices and safety hazards in forklift operation Full results: Proficient
Medical receptionist skills — Proficient
October 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient September 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Early childhood development — Proficient
April 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Mechanical knowledge — Proficient
November 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Basic computer skills — Proficient
April 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Warehouse safety — Proficient
May 2022
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Basic computer skills — Proficient
March 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
August 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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