Customer Service Social Media
Resume:
Charles Cook
Folsom,CA *****
**************@******.***
Skills
Proficient in Microsoft Office Suite ( Word, Excel, and PowerPoint), Ability to work collaboratively in team environments. Understanding of communication theories, media strategies, and effective messaging. Knowledge of ethical considerations and decision-making processes.: Familiarity with federal, state, and local regulations and policies related to communications. Excellent interpersonal skills and customer service experience. Ability to quickly grasp new concepts and skills. Efficient in managing time and meeting deadlines. I recently graduated with a Bachelor's degree in Communication, where I developed expertise in media strategies, public relations, and digital communication. My academic experience provided me with a comprehensive understanding of effective communication techniques, audience engagement, and the evolving digital landscape. Education
September 2021 - June 2024
Southern Oregon University, Ashland OR - Bachelor of Science in Communication, Cum Laude
Degree verification is available through the National Student Clearinghouse Relevant coursework includes
Strategic Social Media
Health Communication
Mass Media Ethics & Law
Principles of Microeconomics & Macroeconomics
Creative Entrepreneurship
Communication across cultures
Organizational behavior
Risk and crisis communications
Coding & Interactive Design
Social Psychology
Awards
Certificate- Cum Laude
Experience
Van Heusen, Folsom, CA - Cashier/Sales Associate
November 2020 - March 2020
● Assisted customers with purchases and provided excellent customer service.
● Handled cash transactions and operated the register efficiently.
● Maintained store cleanliness and organized merchandise displays. Round Table Pizza, Folsom, CA - Delivery Driver
October 2019 - November 2020
● Delivered orders to customers promptly and ensured order accuracy.
● Assisted in store operations, including food preparation and packaging.
● Maintained a clean and organized work environment. Land Ocean, Folsom, CA - Busboy
February 2019 - April 2020
● Assisted servers in maintaining a clean and organized dining area.
● Cleared tables, reset them for new guests, and provided excellent customer service.
● Supported the kitchen and front-of-house staff during peak hours.
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