Pharmacist

Heidi Dougherty

Senior Healthcare Pharmacy Executive

Havertown, PA

• Senior Healthcare Pharmacy Executive with 35 years of progressive leadership experience in healthcare

• CPOE/EMR/MCR Implementation Specialist

• Population Health Program initiatives Specialist

• Retail/Specialty pharmacy and hospital and home infusion pharmacy specialist Authorized to work in the US for any employer

Work Experience

Clinical Pharmacist

Career Staffing Unlimited-Philadelphia, PA

July 2020 to Present

• High volume retail pharmacy setting

• Home infusion pharmacy

• Clinical informatics

• Hospital setting pharmacy

• Consulting

Director of CHF Care Transitions Telehealth Program Einstein Care Partners

October 2018 to July 2020

Developed and implemented CHF program to reduce 30-90 day preventable Readmissions to realize positive ROI

• . Provide direct care and support for other clinical team Transition care management, remote monitoring, home infusion therapy monitoring, complex care management and comprehensive medication management

• . Collaborate with internal and external teams around data analysis to address adherence, high risk medication use, quality and polypharmacy

• . Provide discharge counseling utilizing appropriate teaching aids on their pharmacology regimens

• . Perform in person, phone, video and electronic communication counseling with patients

• . Participate In multidisciplinary rounds

Manager of Clinical Information Systems

Albert Einstein Healthcare Network

2015 to 2018

• Responsible for managing key project initiatives to successful completion and manage ongoing operations team

• Project responsibilities include: needs analysis, system evaluation and selection, development, implementation and post implementation support.

• Work extensively within the Cerner pharmnet application Clinical Informatics Implementation Specialist

Community Health System

2008 to 2015

• PHA Drug dictionary clean up and order string and order set build for CPOE utilizing POM module.

• Successful implementation of Version 1 Allergy conversion to Version 2.

• RXM dictionary clean up and build with emphasis on Med Rec forms; Discharge Summary and E- Prescribing

• Build rules to meet Quality Assurance initiative for Meaningful Use Stage 2 requirements.

• Established 99% armband and medication barcode scan rates and 70%+ electronic orders on unique patients to meet thresholds

• Metrics: 20 - 40% reduction in drug costs measured by PPD Vice President of Sales - Marketing and Business Development Home Solutions Infusion Therapy

2007 to 2008

• Responsible for the management of the Mid-Atlantic region, including but not limited to, PA, NY, NJ, DE, and MD

• Metrics: Increased revenue in each district by an average of 12 - 18%

• Collaborated with physicians and other healthcare professionals to develop individualized care plans for each patient

• Collaborated with interdisciplinary teams including pharmacists, dietitians, social workers, nurses and case managers to optimize patient outcomes

• Participated in quality improvement initiatives by collecting data on clinical outcomes and identifying areas for process improvement within the home infusion program

• Ensured compliance with regulatory standards governing home infusion services such as infection control protocols and medication storage requirements

• Responded promptly to emergency situations or urgent calls from patients requiring immediate intervention or assistance

• Maintained a high level of professionalism while interacting with diverse populations including pediatric, adult, geriatric clients

• Collaborated with insurance companies and managed care organizations to obtain prior authorizations for home infusion therapy services

• Participated in interdisciplinary team meetings to discuss patient progress, address concerns, and develop comprehensive discharge plans

• Provided emotional support and counseling to patients and their families during the home infusion process

• Assisted in the training of new staff members on home infusion procedures, policies, and safety protocols

• Acted as a resource person for colleagues regarding complex medication regimens or specialized equipment used in home infusion therapy

• Demonstrated proficiency in using electronic medical record systems (EMR) for documentation purposes

• Ensured accurate billing by documenting all provided services according to established coding guidelines

Clinical Home Infusion Pharmacist

Thomas Jefferson University Home Infusion

2001 to 2007

• Successfully delivered evaluation and suitability of patients for home care; focused on the design, monitoring, and evaluation of patient-specific pharmacy care plans for the pharmacotherapy of patient needs

• Metrics: Growth of 150% in total patients served

• Monitored Administered intravenous medications and fluids according to physician orders, closely monitoring patient response and adjusting treatment as necessary

• Performed comprehensive assessments of patients' health status, including vital signs, laboratory results, and physical examinations

• Educated patients and their families on the proper administration of medications at home, emphasizing adherence to prescribed regimens

• Monitored patients for potential complications related to infusion therapy, promptly recognizing any adverse reactions or changes in condition

• Documented all aspects of patient care accurately and timely in electronic medical records (EMR), maintaining confidentiality of sensitive information

• Coordinated with pharmacy services to ensure timely delivery of medication supplies to patients' homes

• Provided ongoing support and education to patients regarding self-care techniques for managing symptoms or side effects associated with infusion therapy

• Demonstrated strong communication skills when providing clear instructions on medication administration techniques over the phone

• Closely monitored inventory levels of medical supplies and medications, initiating reordering processes to prevent stockouts or delays in patient care

Education

M.B.A. in Pharmaceutical Marketing

Saint Joseph's University - Philadelphia, PA

April 2006 to August 2008

B.S. in Pharmacy

Temple University - Philadelphia, PA

September 1985 to May 1992

Skills

• Pharmacy Software (10+ years)

• Cerner (10+ years)

• Infusion Experience (10+ years)

• Epic (10+ years)

• ICU Experience (10+ years)

• Critical Care Experience (5 years)

• EMR Systems (10+ years)

• Hospital Experience (10+ years)

• Microsoft Office (10+ years)

• Leadership Experience (10+ years)

• Computer Skills (10+ years)

• Team Management (10+ years)

• Team Building (10+ years)

• Analysis Skills (10+ years)

• Acute Care (10+ years)

• Business Development (10+ years)

• Budgeting (10+ years)

• Customer Service (10+ years)

• Computer Literacy (10+ years)

• Data Entry (10+ years)

• Discharge Planning (10+ years)

• Excel (10+ years)

• Financial Services (10+ years)

• Home Care (10+ years)

• IT Experience (10+ years)

• ICU Experience (10+ years)

• Interviewing (10+ years)

• Laboratory Experience (10+ years)

• Microsoft Word (10+ years)

• Microsoft Powerpoint (10+ years)

• Microsoft Outlook (10+ years)

• Negotiation (10+ years)

• Network (10+ years)

• Organizational Skills (10+ years)

• Outside Sales (10+ years)

• Project Management (10+ years)

• Presentation Skills (10+ years)

• QuickBooks (10+ years)

• Quality Assurance (10+ years)

• Quality Control (10+ years)

• Quality Management (10+ years)

• Sales Experience (10+ years)

• Supervising Experience (10+ years)

• Time Management (10+ years)

• Teaching Experience (10+ years)

• Troubleshooting (10+ years)

• Vital Signs Experience (10+ years)

• Windows (10+ years)

• Medical Terminology (10+ years)

• Medication Administration (10+ years)

• Active Directory (10+ years)

• Help Desk (10+ years)

• Medical Records (10+ years)

• Network Support (10+ years)

• Operating Systems (10+ years)

• HIPAA (10+ years)

• VMWare (10+ years)

• Technical Support (10+ years)

• System Administration (10+ years)

• Citrix (10+ years)

• SQL (10+ years)

• Infusion (10+ years)

• Remote Access Software (10+ years)

• Microsoft Exchange (10+ years)

• Microsoft Windows Server

• Communication skills (10+ years)

• Math (10+ years)

• Patient monitoring (10+ years)

• Disaster Recovery (10+ years)

Certifications and Licenses

Counseling Certification

Registered Pharmacist

Present

Registered Clinical pharmacist and registered pharmacist in administration of injectables AED Certification

August 2022 to August 2026

CPR Certification

August 2022 to August 2026

Driver's License

Licensed Pharmacist

Clinical and administration of injectables

Certified Pharmacist

Clinical and administration of injectables

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