Customer Service F B

CURRICULUM VITAE DENNIS

DUROTIMI DAODU

T*P *V* *812-167 Street Edmonton, Alberta Telephone (home): +1-438-**-***** Email: ******.********@*****.***

PROFILE SUMMARY

** ***** ** ********** ** Hospitality field

Skill 1 (Time Management)

Skill 2 (Adaptability, Collaboration

Skill 3 (Customer Service)

Languages: English and Yoruba.

Software: Word, Access, Excel, Power Point, etc. PROFESSIONAL BACKGROUND

Restaurant Attendant

Nicon Luxury Hotel Mar. 2009 – Feb 2010

Clearing tables: Remove used dishes, glasses, and utensils from tables after guests finish their meals.

Setting tables: Prepare tables for new guests by setting out fresh linens, utensils, glasses, and condiments.

Refilling supplies: Restock utensils, glasses, and condiments as needed.

Assisting servers: Help servers with tasks like delivering food, pouring water, or answering guests' questions. Server/Waiter

Peace Haven Hotel Feb. 2010 – Oct 2013

Take orders: Accurately record guests' food and beverage orders, asking questions to clarify requests when needed.

Serve food and drinks: Deliver orders to the correct tables, presenting dishes attractively and ensuring timely service.

Manage tables: Oversee a designated section of tables, monitoring guests' needs and preferences.

Handle payments: Process transactions, handle cash, credit card payments, and operate a point-of-sale system.

Provide excellent customer service: Be friendly, attentive, and responsive to guests' needs, resolving any issues promptly.

Cleaning/ Dishwasher

Motel Benin Plaza Nov. 2013 – Apr. 2015

Clean and maintain public areas: Keep lobby, hallways, stairways, and other public areas tidy and clean.

Clean guest rooms: Make beds, change linens, clean bathrooms, and dust and vacuum rooms.

Restock supplies: Replenish linens, towels, and amenities in guest rooms.

Wash and sanitize dishes: Clean and sanitize dishes, utensils, and equipment

Maintain dishroom cleanliness: Keep the dishroom clean and organized.

Remove trash and recyclables: Dispose of waste and recyclables from guest rooms and public areas.

Deep clean rooms: Perform thorough cleaning of rooms, including refrigerators, microwaves, and balconies. Cleaning/ Dishwasher

Roses Regency Hotel and Suites Jul. 2015 – Jul. 2017 Maintain dishroom cleanliness: Keep the dishroom clean and organized.

Clean equipment and utensils: Clean and sanitize equipment and utensils.

Store clean dishes: Store clean dishes and utensils in designated areas.

Maintain dishwashing supplies: Monitor and restock dishwashing supplies.

Assist kitchen staff: Help kitchen staff with tasks like food preparation or plating. Cleaning/ Dishwasher

OTK Apartment Aug. 2021 – Sept. 2021

Remove trash and recyclables: Dispose of waste and recyclables from guest rooms and public areas.

Deep clean rooms: Perform thorough cleaning of rooms, including refrigerators, microwaves, and balconies.

Maintain cleaning equipment: Clean and store cleaning equipment and supplies.

Report maintenance issues: Inform maintenance staff of any issues or repairs needed

Maintain dishroom cleanliness: Keep the dishroom clean and organized.

Clean equipment and utensils: Clean and sanitize equipment and utensils.

Store clean dishes: Store clean dishes and utensils in designated areas.

Maintain dishwashing supplies: Monitor and restock dishwashing supplies.

Assist kitchen staff: Help kitchen staff with tasks like food preparation or plating. Food and Beverages (F&B) Supervisor

Sandralia Hotel Oct. 2021– Mar. 2024

Supervise F&B staff, including servers, bartenders, hosts/hostesses, and kitchen staff.

Coordinate daily F&B operations, ensuring efficient service and quality food and beverages.

Manage table assignments, server rotations, and staff breaks.

Monitor and control food and beverage quality, presentation, and portioning.

Ensure timely preparation and delivery of food and beverages.

Maintain accurate records of sales, inventory, and staff performance.

Process employee payroll, benefits, and performance evaluations.

Implement and maintain quality control measures. STUDIES

Ilorin Grammar School

Kwara State, Nigeria 1994 - 2002

TRAININGS/CERTIFICATIONS

Senior Secondary School (SSCE) 2007

Certificate in Hotel Management Technology 2010

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