Patient Transporter Customer Service
Resume:
C
KISSIFUR CURTIS
**********@*****.***
Decatur, Ga 30030
SUMMARY
PROFESSIONAL SUMMARY PROFESSIONAL Efficient Patient Transporter skilled in interactions with co-workers, physicians, visitors, patients, and families. Demonstrate tact, diplomacy, and patient sensitivity. Customer-focused team player with history of promptly responding to requests, problems, and questions. Courteous and helpful, successfully contributing to team efforts to provide excellent healthcare. Dependable transportation industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
SKILLS
Scheduling Coordination
Customer Service
Patient Communication
EXPERIENCE
Patient Transporter
Atlanta, GA
, Grady Memorial Hospital/ Feb 2021 to May 2023
Transported patients, including neonates, pediatrics, adolescents, adults, and geriatric patients, to and from diagnostic procedures and from clinical unit
Checked patient identification bracelet and asked patient for name to confirm identity
Demonstrated cultural sensitivity in all communications and service delivery, remaining continuously professional, respectful, and courteous
Transported patients using wheelchairs, stretchers, or beds to designated rooms
Complied with policies and procedures on customer satisfaction and service excellence
Recorded patient transport activities in log to maintain documentation.
Supervisor
College Park, GA
Manheim Auto Auction/ Apr 2019 to Oct 2021
Provided patient transport using various equipment and adhered to safety protocols.
Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
Monitored employee productivity to provide constructive feedback and coaching.
Provided ongoing training to address staff needs.
Coordinated employee schedules according to shift changes and availability.
Resolved customer complaints and adjusted policies to meet changing needs.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Identified needs of customers promptly and efficiently.
Maintained positive working relationship with fellow staff and management.
Receiving Clerk
Forest Park, GA
Kuehne & Nagel/ Jun 2018 to Jan 2021
Maintained clean work area that adhered to strict safety standards.
Reviewed work orders to check correctness of deliveries.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Maintained dock security and monitored entries into and exits from receiving and other secure areas.
Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered in data management system.
Inspected and recorded incoming and outgoing orders for count, damage and dates.
Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Inventory Specialist
Stone Mountain, GA
Marshals Distribution Center/ Mar 2014 to Jul 2017
Prepared daily low inventory, pending order, and offsite ordering reports for shipping team
Designed inventory control systems for scalability and cost effectiveness
Monitored inventory movement to maintain accurate records and smoothly correct discrepancies
Managed removal and disposition of obsolete inventory to keep products fresh
Processed damaged and returned products daily, including obtaining compensation from vendors for errors
Restocked shelves, racks and bins with the latest merchandise in attractive displays
Kept inventory records accurate by conducting routine counts and complete audits of the available products.
Personal Care Assistant
Atlanta, Ga
Exceptional Care And Training Center/ Feb 2015 to Feb 2017
Assisted clients with bathing and dressing to promote good personal hygiene
Provided physical and emotional support to patients and families, while delivering services to patients with terminal conditions
Transported clients to doctor's offices and grocery stores
Followed agency policy and procedures in administering care to clients
Problem resolution
Patient communication
Customer service
Transportation
Patient transport
Wheelchair operation
Observed self-administration of medications to adhere to medication regimen
Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments
Completed assigned tasks with little or no supervision
Kept work area organized and clutter-free.
Inventory Scanner
Union City, GA
DHL Supply Chain/ Feb 2011 to Jan 2013
Kept inventory areas clean, organized and free of safety hazards for maximum efficiency.
Completed diary logs to maintain accurate inventory levels.
Participated in physical inventory counts to keep information accurate and current.
Prepared requested orders by pulling materials, packing boxes and placing packaged items in delivery staging area.
Inspected incoming materials for damage.
Coordinated inventory, stocking and ordering.
Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
Monitored database system to prepare and deliver customer orders on time.
Security Officer
Atlanta, GA
Murray Guard Security/ Apr 2008 to Jan 2011
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Monitored premises and recorded activity in daily officer reports.
Verified photo IDs and tickets to allow guests passage.
Secured personnel and premises by inspecting buildings and patrolling property.
Completed incident reports to record security or loss prevention incidents.
Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
EDUCATION AND TRAINING
DIPLOMA
Columbia High School Jun 2007
Decatur, GA
Columbia High School
Decatur, Ga
20% of class
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