Customer Service Front Desk

MANPREET KAUR

Address: Brampton, ON

Email : ************@*****.*** Contact: 647-***-****

PROFESSIONAL SUMMARY

Highly motivated and detail-oriented professional seeking to leverage strong customer service skills and retail experience as a Cashier at front desk, and Customer Service Associate at Walmart. Adept at managing transactions, maintaining inventory, and delivering exceptional service to drive customer satisfaction and contribute to store success.

EXPERIENCE:

Sales Associate

Elite Marketing and sales, Etobicoke, ON

[May-2024] – [August-2024]

o Delivered outstanding customer service, assisting customers with product selection, inquiries, and resolving complaints to enhance the shopping experience.

o Operated cash registers, processed transactions efficiently, and handled cash and credit transactions with high accuracy.

o Executed inventory management tasks including stocking shelves, organizing merchandise, and conducting regular inventory checks to maintain optimal stock levels. o Maintained a clean and organized sales floor, ensuring adherence to store safety and cleanliness standards. o Collaborated with team members to execute promotional events, achieving sales targets and improving customer engagement.

Customer Service Representative

Tresspas, Chandigarh, India

[September-2023] – [January-2024]

o Provided comprehensive customer support via phone, email, and face-to-face interactions, addressing inquiries and resolving issues promptly.

o Processed returns, exchanges, and refunds, etc and adhering to company policies. o Managed customer accounts, updated records, and maintained accurate information to support efficient service delivery.

o Assisted in training new team members, sharing best practices, and contributing to a positive team environment.

EDUCATION:

• Pursuing Computer Networking Technician Program at St. Clair College.

• High School from St. Joseph Convent School, Punjab, India SKILLS:

Customer Service Excellence: Skilled in engaging with customers, understanding their needs, and providing tailored solutions to enhance their shopping experience.

Cash Handling: Proficient in operating cash registers, processing transactions, and managing financial exchanges accurately.

Inventory Management: Experienced in stocking, organizing, and maintaining inventory to ensure product availability and store efficiency.

Communication: Strong verbal and written communication skills, capable of working effectively with diverse teams and interacting professionally with customers. REFERENCE: Available upon Request