Customer Service Representative

Freida L Brown

904-***-**** ********@*****.***

Overview

Customer Service Professional with extensive experience, responsible, motivated with an excellent work ethic. A meticulously organized individual able to solve problems. Successful individual with effective communication skills and a record of accomplishment and exceeding established goals and objectives.

Experience

Clay County Utility Authority 7/2019 - Present Customer Service Representative & Billing Clerk

Answer, screen, and process service calls.

Work with title companies to process requested customer balance and lien status.

Managed return customer payments including account processing and notifications.

Processed and managed delinquent accounts for collections.

Assisted with monthly billing reports including usage data review and approvals.

HCA Physician Service 10/2014 - 07/2019 Patient Access Center Representative

Receptionist skilled in high level customer relations.

Conducted insurance and patient verification with accurate system entry.

Ability to handle multiple priorities with minimal supervision.

Maintained ongoing referral tracking to ensure

Experienced in Worker’s Compensation and Occupational Medicine.

JP Morgan Chase & Company 11/2010-10/2014 Compliance - Quality Operations Analysis

Completed detailed loan review on workflow systems with 99% of loans reviewed within 24 hours.

Reviewed and ensured receipt of all loan documents required for the compliance review.

Tested tolerances related to fee increases before loans funding.

Itemized statements ensuring accuracy in the amounts prior to closing.

Maintained an average quality score of 97%.

Education Professional Development

Jones College Medical Education Center Jacksonville, FL Associate in Science

Continual educational training in team building and finance

Multiple Awards in Customer Service

Skills & abilities

Communication Problem solving Highly organized Multi-task Team worker

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