Customer Service Representative
Resume:
Alexus Williams
Houston, Tx *****
***********************@*****.***
To Whom it May Concern,
I am an experienced Customer Service Advocate/representative seeking an opportunity at your company. I have a strong track record and am looking forward to bringing my skills and abilities to the team.
Throughout my career, I've excelled in roles that focus on helping others. I work to defuse tension by addressing issues head-on, making customers immediately aware that I am on their side and ready to assist. I've built an excellent history of restoring customer satisfaction. Leveraging my strengths in documenting services and providing account services, combined with proficiency in addressing customer account inquiries, I am well-prepared to deliver top-quality service.
My willingness to help extends to my co-workers and management team as well and I am consistently commended for balancing individual work priorities with contributions to team goals. I have learned to build rapport and lead by example to cultivate collaborative and cooperative team efforts. Whether I'm assisting customers or supporting my team, my main priority is to contribute wherever I can.
I would greatly appreciate your review of my enclosed resume and outlined credentials. I believe that I can be a valuable addition to your company and your business goals. At your convenience, I am available for an interview or further discussion. I look forward to your response.
Thanks for taking the time to review my qualifications.
Sincerely,
Alexus Williams
Current Employment:
TTEC Services Corporation
Start Date: 08/28/2023
* Current Job.
Responsibilities:
Answer phone calls, speak with callers & assist them in a timely manner, begin new automobile claims, give status of existing claims, etc.
Recent Employment:
Full Potential Solutions: Residential Customer Service Representative. From 5/31/2023 to present. Job duties consist of answering inbound calls within three seconds, providing first call resolution to customer concerns/inquiries, educating customers on products/services, upgrading existing customers to new products/services, setting appointment dates and times for field techs, cancelling services, providing billing breakdown for each customer, express empathy with upset customers, etc.
Centrinex: Customer Service Representative. From 3/28/2022 to 3/28/2023. Job duties include answering inbound calls, providing information to providers and/or members, notating accounts, typing and talking simultaneously, etc. Making outbound calls to follow-up caller inquiries, providing details about policy benefits and/or claims information.
Capitol Federal Savings Bank: Bank Teller/Customer Service Representative. 10/17/2021 to 1/28/2022. Job duties include performing cash transactions within customer accounts, such as withdrawals, deposits, etc. Opening up new accounts, closing old accounts, ordering new bank cards that are lost/stolen, daily vault count, creating cashier checks/money orders, disputing charges, etc.
Target: From 09/01/2021 to 10/16/2021. Job duties include completing orders within time limits, bagging orders, and bringing them out to customers if needed, switching to cashier, answering customer questions/concerns, etc.
Sam’s Club: From 07/2019 to 05/2020. Job duties included ringing up items in a timely manner, cleaning around area, dealing with customer inquiries/concerns, making sales for any deals or promotions we had, etc.
QuikTrip: From 04/2019 to 07/2019. Job duties included cash handling quickly, sweeping and mopping floors, cleaning glass doors, stocking coolers and freezers, preparing food, organizing each section, etc.
Kohl’s: From 06/2018 to 11/2018. Job duties included folding clothes around store, helping customers with questions, switching to cashier if needed, organizing sections, etc.
Banana Republic: From 04/2017 to 02/2018. Job duties included folding and stacking merchandise in the store, cleaning out fitting rooms, helping customers with outfits for special occasions, informing customers of deals, money handling, etc.
Education History:
High School(s): Sumner Academy – From 2012 to 2015. Washington High School – From 2015 to 2017. Graduated from Washington High School in May 2017 with a 3.8 GPA & Honors.
College: Kansas City Kansas Community College – From 2017 to 2021. Obtained Associates Degree in Accounting & Business Management. 3.7 GPA.
Skills:
Some of my skills are fast learning, ability to pick up quickly, problem solving, thinking critically, typing, writing efficiently; I’m also proficient at Microsoft Word, Excel, and PowerPoint. I feel that these skills are an essential to have regardless of what the job is. My other skills include resolving issues on the spot, taking the initiative, etc. and I’m very great with numbers, I enjoy working with them a lot.
Contact this candidate