Customer Service Experience

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

PAWANPREET KAUR

*****************@*****.*** Sydney, NS B1M 1A7

A highly motivated and ambitious individual eagerly seeking an opportunity, where one can learn to deal with day-to-day situations and challenges in the work environment and contribute through interpersonal skills and experience. Proficient in food safety practices, quality

assurance protocols, and operating

equipment

Demonstrated customer service and sales

proficiency

Strong physical stamina and exceptional

attention to detail

Excellent communication and teamwork skills

Knowledge of Point of Sale (POS) systems

May 2022 - February 2024

CASHIER - D-MART LUDHIANA

Serve customers using our POS/Cash system,

promptly, courteously, and responsibly, ensuring

an outstanding customer experience

Participate in the Customer Experience and Postal

Code Survey campaigns

Receive inventory, replenish stock, face up

products on shelves, and ensure our store is clean, organized, and safe for all

Perform job duties that occasionally involve

repeatedly lifting cases varying in size and weight. July 2016 - September 2018

SUPERVISOR - RESTRO & CAFE

Maintained high standards of customer service

during high-volume, fast-paced operations

Communicated clearly and positively with

coworkers and management

Mastered point-of-service (POS) computer system

for automated order taking

Handled currency and credit transactions quickly

and accurately

Followed procedures for safe food preparation,

assembly and presentation

Assisted management with inventory control and

stock ordering

Built loyal clientele through friendly interactions and consistent appreciations

Resolved complaints promptly and professionally

Cross-trained and coordinated scheduling with

team members to ensure seamless service

Took initiative to find extra tasks when scheduled

duties were completed.

Nike store

ludhiana, PUNJAB January 2020 - March 2021

CUSTOMER SERVICE REPRESENTATIVE

Responded to telephone inquiries and complaints Followed up with customers regarding product EDUCATION

following standard operating procedures. functionality and overall satisfaction. Processed orders, returns, and exchanges in an

accurate and efficient manner.

helping customer.

Guru Nanak college of Nursing, PB January 2001

GENERAL NURSING & MIDWIFERY

Kular college of Nursing, PB January 2001

POST BASIC B.SC

Cape Breton University, NS

COMPLETED COURSEWORK TOWARDS POST BACHELOR HEALTH CARE & MANAGEMENT DIPLOMA

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