Customer Service Delivery Driver

Stephen Bradshaw

**** ***** ******, *******, ********* 38114 901-***-**** **********@*****.***

Professional Summary

Proven track record in enhancing customer satisfaction and streamlining delivery processes at Mattress Firm. Skilled in GPS technology and route planning, alongside exceptional problem solving abilities. Demonstrated adaptability and punctuality, excelling in fast paced environments and ensuring timely, accurate deliveries. Achieved significant improvements in efficiency and customer service excellence.

Experience

DELIVERY COURIER MATTRESS FIRM JANUARY 2023 – FEBRUARY 2024

·Developed strong relationships with customers through courteous service and proactive problem solving abilities

·Greeted recipients, delivered packages and parcels, and acquired proper signatures for all deliveries

·Safely loaded items into delivery vehicle to minimize damage while in transit

·Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management

SANITATION CREW WORKER WASTE PRO JULY 2022 – FEBRUARY 2023

·Followed company and OSHA safety protocols for handling and disposing of hazardous materials

·Contributed to customer satisfaction by promptly addressing concerns and answering questions about waste disposal procedures

·Expedited trash collection process by identifying which bins needed to be emptied along the route

·Optimized physical stamina required for heavy lifting tasks, consisting handling loads up to 50 pounds during daily garbage collection

·Demonstrated adaptability, working in various weather conditions while maintaining high levels of productivity and efficiency

DELIVERY DRIVER SUTTON MOVING AND DELIVERY DECEMBER 2017- JULY 2022

·Delivered packages to customers doorsteps and business offices

·Completed timely deliveries by choosing best and most efficient route

·Improved customer satisfaction by ensuring timely and accurate deliveries of products

·Read maps, followed oral, and written instructions and used GPS technology to make deliveries

·Loaded trucks and properly secured items to prevent damage of deliver

Education

GED JULY 2001 JOB CORP, BATESVILLE, MISSISSIPPI

GENERAL STUDIES JUNE 2001 HAMILTON HIGH SCHOOL, MEMPHIS, TENNESSEE

Skills & Abilities

·Punctuality

·GPS technology

·Load organization

·Package delivery and pick up

·Loading and unloading

·Route planning

·Working independently

·Heavy lifting

·Problem-solving

·Dispatch collaboration

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