Administrative Assistant United States

CHERYL ANN BRYANT

*** **** ***

Seattle, WA, United States, 98122

Home: 206-***-**** Cell: 206-***-**** ****************@*****.*** Motivated Entry-Level Administrative Assistant with a Nursing Assistant certification, bringing strong organizational skills, attention to detail, and a commitment to providing excellent support. Adept at handling administrative tasks, managing schedules, and maintaining efficient office operations. Eager to leverage a background in healthcare to contribute effectively in an administrative role. Education

Health Unit Coordinator, Health Management

Charter College, Fife Washington, 03/2023

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Certified Nurse Assistant

Saint Louis College of Health Careers, Saint Louis, 07/2014 null

Experience

Patient Service Rep

IQVIA

Coordination and Support:

Collaborate with medical staff and other departments to ensure smooth patient flow and coordination of care.

Provide administrative support to medical providers and office management. Handle and escalate complex issues to the appropriate department or supervisor. Compliance and Quality:

Adhere to healthcare regulations, policies, and procedures. Ensure patient confidentiality and data protection. Participate in ongoing training and professional development to enhance skills and knowledge. Medical Claims Specialist

Mountain Star Healthcare

Key Responsibilities:

Claims Processing:

Review, verify, and process medical claims submitted by healthcare providers. Ensure claims are accurate, complete, and compliant with insurance policies and regulatory requirements.

, Salt Lake City, Utah, United States, 2/2021–8/2024

, Salt Lake City, Utah, United States, 7/2017–12/2020 Submit claims to insurance carriers and track their status through to resolution. Patient Interaction:

Assist patients with understanding their billing statements, insurance coverage, and financial responsibilities.

Provide clear explanations of charges and billing procedures to patients. Handle patient inquiries and complaints related to claims and billing issues. Documentation and Reporting:

Maintain accurate records of claims processing, including rejections, adjustments, and appeals. Generate and review reports on claims status, payment trends, and outstanding issues. Prepare and submit reports to management on claims processing efficiency and issues. Compliance and Quality Assurance:

Ensure compliance with HIPAA and other regulatory requirements for handling patient information. Stay updated on changes in healthcare regulations and insurance policies. Participate in audits and quality assurance reviews to improve claims processing procedures. Clinical Support Represenative

CVS Caremark

Clinical Coordination:

Assist healthcare providers with patient care activities, including preparing patients for examinations and procedures.

Coordinate and schedule patient appointments, follow-ups, and referrals to specialists. Manage patient flow and ensure timely and efficient care delivery. Patient Interaction:

Greet and engage with patients, addressing their needs and concerns with professionalism and empathy. Provide education to patients about their conditions, treatments, and care instructions. Ensure patient records are accurate and up-to-date in electronic health record (EHR) systems.

, Saint Louis, Missouri, United States, 4/2014–11/2020 Skills

Technical Skills:

1. Clinical Procedures:

Proficiency in taking vital signs (e.g., blood pressure, temperature, pulse). Experience with specimen collection and basic laboratory tests. Knowledge of sterilization and maintenance of medical equipment. 2. Medical Terminology:

Understanding of medical terminology and clinical concepts relevant to patient care. 3. Electronic Health Records (EHR):

Familiarity with EHR systems for managing patient records, scheduling, and documentation. 4. Clinical Documentation:

Ability to accurately document patient information, medical histories, and treatment plans. 5. Patient Care:

Skills in preparing patients for examinations and procedures, and providing care instructions. 6. Scheduling and Coordination:

Experience in coordinating patient appointments, referrals, and follow-up care. 7. Compliance:

Knowledge of healthcare regulations, including HIPAA, and adherence to privacy and confidentiality standards.

Soft Skills:

1. Communication:

Strong verbal and written communication skills for interacting with patients, healthcare providers, and administrative staff.

2. Interpersonal Skills:

Ability to build rapport with patients, demonstrating empathy and understanding in a clinical setting. 3. Organizational Skills:

Effective time management and organizational skills to handle multiple tasks and maintain accurate records. 4. Attention to Detail:

Precision in handling clinical documentation, patient information, and medical procedures. 5. Problem-Solving:

Ability to identify and resolve issues quickly, providing effective solutions in a clinical environment. 6. Team Collaboration:

Experience working collaboratively with multidisciplinary teams to support patient care and improve clinical processes.

7. Adaptability:

Flexibility to adapt to changing clinical environments, patient needs, and healthcare practices. 8. Customer Service:

Providing exceptional service to patients, addressing their concerns and ensuring a positive experience. Licenses/Certifications

Certified Nurse Assistant NC61089381

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