Digital Marketing Customer Service
Resume:
S AF E E R A E L L I K K AL
O f f i c e A d m i n
Versatile professional with extensive experience across sales, digital marketing, customer care, billing, accounting, and office administration. Demonstrates a strong ability to drive sales, manage digital marketing campaigns, and enhance customer satisfaction. Proficient in handling billing and accounting tasks, as well as performing various clerical duties. Known for exceptional organizational skills, attention to detail and the ability to support multiple functions within an office environment CONTACT DETAILS
KEY SKILLS
Team Work
Work Ethic
Analytical skills
Leadership Quality
*******.*@*****.***
Decision-making Time Management Customer service
Dubai, United Arab Emirates
EDUCATION
BA ENGLISH
- Calicut University
- Christ College Thalassery,
Kerala, India
HIGHER SECONDARY
- Board of Higher Secondary
Examination, Kerala, India
- GHSS Palayad
SSLC
- Board of Public Examination,
Kerala, India
- GHSS Palayad
CERTIFICATIONS
COPA (Computer Operator &
Programming Assistant NCVT
certificate)
Ms Office, Tally 9&7.2
COMPUTER PROFICIENCY
MS Office
Tally 9 &7.2
Internet & Email
Windows
98,2000, XP,
DOS
AREA OF INTEREST
Sales and Business Development
Digital Marketing Strategies
Billing and Invoicing
Office Administration and
Support
Problem Solving Ability Hardworking Positive Attitude Honesty WORK EXPERIENCE
SALES OFFICER 2022 – 2024
RECEPTIONIST (LOBBY IN CHARGE) 2019 - 2022
AMANA TOYOTA KANNUR, KERALA, INDIA
KEY RESPONSIBILITIES
- Setting up showroom displays.
- Establishing client relationships and introducing products.
- Pitching and closing sales.
- Meeting clients at various locations.
- Reporting to sales managers and working independently.
- Greeting and assisting customers.
- Handling inquiries and performing clerical tasks.
- Demonstrating vehicle features and conducting test drives.
- Explaining warranties and services.
- Closing sales contracts and completing reports.
DIGITAL MARKETING DEPARTMENT (TELE MARKETING & DATA ENTRY) 2018
– 2019
KVR CARS, TATA DEALER IN KANNUR, KERALA, INDIA
KEY RESPONSIBILITIES
- Deal with customers in a professional manner.
- Performed related duties as assigned.
- Provided product details to customers as needed.
- Answered questions and handled all customer inquiries.
- Sent reminders as part of the duty and upon customer request.
- Performed clerical duties, maintained files, and organized marketing documents.
- Kept details in both digital formats and registers.
- Reported on activities to upper management.
OFFICE STAFF (INSURANCE DEPARTMENT) 2015 - 2016
INDUS MOTORS PVT THALASSERY, KERALA, INDIA
KEY RESPONSIBILITIES
- Performed clerical duties, took memos, maintained files, and organized documents; photocopied, faxed, etc., as needed.
Receptionist
Lobby in charge
Data entry operator
PERSONAL STRENGTHS
COMMUNICATION -
Interpersonal skills – verbal,
problem solving and listening
skills in any administrative role.
SERVICE - Having a client
focused approach skills include
patience, attentiveness and a
positive language.
ORGANIZATION - Helping
others, organizing a to do list.
Prioritizing tasks by the
deadline for improving time -
management.
MANAGEMENT- Management
skills to direct others and
review others performance.
PERSONAL DOSSIER
Gender : Female
Date of Birth : 07/05/1986
Nationality : Indian
Marital Status : Married
Permanent Address
Ellikkal House Dharmadam,
Thalassery, Kannur Dt, Kerala,India,
Pin: 670 106
LANGUAGES KNOWN
- Prepared invoices and managed the customer database for the assigned area.
- Provided excellent customer service and supported the retention and acquisition of profitable business.
- Managed new and renewal insurance policies.
- Handled phone and email inquiries from regional offices, identified and resolved problems.
- Provided guidance to less experienced employees on specific subject matters.
- Prepared and completed insurance forms, documents, and certificates.
OFFICE ADMINISTRATOR & ACCOUNTANT ASSISTANT 2013 – 2014 ZEPPLIN, THALASSERI, KERALA, INDIA (DISTRIBUTOR OF ELECTRICAL AND PLUMBING GOODS)
KEY RESPONSIBILITIES
- Handled petty cash.
- Entered key data of financial transactions into the database daily.
- Prepared bank deposits, general ledger postings, and statements.
- Reconciled accounts in a timely manner.
- Managed calls for invoice inquiries.
- Prepared daily, weekly, and monthly reports.
- Prepared payment vouchers, cash, and checks.
CUSTOMER CARE & BILLING CLERK 2008 – 2009
RELIANCE COMMUNICATION LTD. THALASSERI, KERALA, INDIA KEY RESPONSIBILITIES
- Deal with customer service in a professional manner.
- Updated customer files with issued invoices.
- Checked data input in the accounting system to ensure the accuracy of final bills.
- Issued customer account statements periodically or as necessary.
- Received payments through various methods (cash, online English
Malayalam
Hindi
INTERESTS
85 %
100 %
100 %
payments, etc.) and verified their credibility.
- Sent payment reminders and contacted customers as assigned.
- Answered questions and handled complaints from customers regarding bills.
- Reported on activities to upper management.
PASSPORT DETAILS
Songs Travelling Reading Passport Number : X9026634 Date of Issue : 07/06/2023
Date of Expiry : 08/06/2033
DECLARATION
I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars.
SAFEERA ELLIKKAL
Contact this candidate