Customer Service Financial Services

Madison Hromas

Bank Teller

Colorado Springs, CO 80911 • 719-***-****

********@*****.***

Detail-oriented professional with hands-on experience in financial services. Proven record of managing and processing financial transactions, providing top-notch customer service, and surpassing client expectations. Skilled in promoting and cross-selling various banking products and services to meet customer needs. Adept at upholding accuracy and confidentiality in high-pressure environments. Instrumental in resolving discrepancies, maintaining accurate records, and ensuring compliance with banking regulations/policies. Highly approachable team player with tactical and strategic vision, keen bottom-line focus, and verifiable success in optimizing efficiency through delivery of value-added services. Strong communication, interpersonal, multitasking, and problem-solving skills with innate ability to build robust relationships with key clients and colleagues. Committed to upholding highest standards of professionalism and integrity in banking industry.

Areas of Expertise

Strategic Planning & Execution

Account Management

Exceptional Customer Service

Regulatory Compliance

Cash Drawer Management

Fraud Prevention

Balancing & Reconciliation

Record Keeping

Relationship Building

Sales & Referrals

Client Satisfaction & Retention

Cross-functional Collaboration

Professional Experience

UMB Bank – Colorado Springs 2022 – Present

Bank Teller

Execute teller transactions; ensuring a seamless banking experience for customers. Facilitate process of opening new accounts; confirming completion of all necessary documentation. Engage customers in conversations about new promotional offers and provide information to make informed decisions. Participate in sales meetings and calls to stay up-to-date with new products and services.

●Nurtured and fortified reliable relations with key clients by proving exceptional customer service and satisfaction.

●Achieved NMLS certification and became Notary; acquiring valuable skills through UMB employment.

District 3 Federal Credit Union – Colorado Springs 2021 – 2022

Drive-Thru Teller

Responded to customer inquiries and provide accurate information through drive-thru teller window. Oversaw cash transactions with precision. Performed multiple tasks, including overseeing daily reports and managing filing system.

●Increased account openings by responding to incoming phone calls and initiating outbound communication with customers; promoting new offers.

AM Studios – Colorado Springs 2018 – 2019

Receptionist

Performed various tasks, such as managing incoming calls, maintaining front desk area, collecting and processing payments from clients, and updating client records and databases. Delivered assistance to clients with inquiries/concerns; providing exceptional customer service. Provided administrative support, including data entry, filing, and photocopying.

●Ensured smooth operations and efficient service delivery in collaboration with other departments.

Gordman’s – Colorado Springs 2015 – 2017

Cashier

Organized merchandise and garments, conducted cashier duties, and maintained cleanliness.

Ross Dress for Less – Colorado Springs 2013 – 2015

Retail associate

Maintained organization and cleanliness of store, ensuring proper display of products and shelves stocking. Oversaw daily operational tasks, such as opening/closing procedures. Provided excellent customer service at register; managing transactions and addressing customer inquiries/concerns. Performed cashier duties, including managing cash transactions and maintaining balanced cash drawer. Performed stock work, including receiving, unpacking, and organizing merchandise shipments.

●Upheld safe and secure environment for both employees and customers in adherence with set regulations.

Boost Mobile Kiosk – Colorado Springs 2012

Sales Associate

Consulted with customers to provide detailed explanations of various phone plans. Managed daily operations of kiosk, including opening and closing procedures.

●Demonstrated exceptional sales skills by effectively selling phones and cases to customers.

Safeway – Colorado Springs 2010 – 2011

Deli Associate

Delivered unparalleled level of customer service and fulfilled all customer requests in collaboration with team members. Prepared cuisine, informed patrons of promotions, and managed phone inquiries.

●Enhanced productivity and performance new employees by providing effective training and guidance.

Education

Associate of Arts in Business Management

Pikes Peak Community College (PPCC), (2019 – Present)

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