Support Specialist Call Center

Karen Merrell Amarillo, TX 805-***-****

************@*****.***

I am a diligent support specialist and ethical team player with proven skills in analyzing performance data, hiring and training, communicating effectively with a desire to affect positive growth.

New Patient Coordinator / TEK-Systems via Texas Oncology May 2024 to Present

This is a patient facing role as the the NPC is the first point of contact for oncology and hematology patients referred to TXO. The duties include entering all incoming new patient referrals into the database, creating a chart, assigning an MRN, verifying insurance, procuring insurance referrals as appropriate, ensuring all items per Dr.’s preferences are present prior to scheduling within 24 hours, per the company’s Best Practices Guideline The NPC is also responsible for scheduling the patient within 48 hours per the Best Practices Guidelines of the company.

Call Center Representative / the People’s Federal Credit Union February 2024 to Present

In this role my duties are fielding all incoming phone calls and dispersing as appropriate, assisting members with account inquiries, loan inquiries and IRA inquiries. Other duties include repairing technical issues such as online account access, processing debit card fraud claims, wire transfers, account transfers, loan and master card payments.

Assistant Manager / Good Life Senior Living and Memory Care April 2023 – February 2024

In this role my responsibilities included overseeing the daily activities of all residents, staff, and both homes in the facility of 32 residents. Managing payroll, HR, hiring and termination. Ordering resident, staff, and home supplies weekly. Processing monthly rent payments. Conducted tours and presentations to potential residents and their families for maximum occupancy. I participated in the negotiation of rent and LOC rates. I was integral in the execution of contracts. Budget management and spend down reports. Marketing via community outreach. Ensuring the facility is State Compliant on all fronts.

Office Manager / Oral Surgery Assistant, Jerry Merrell DDS Oral and Maxillofacial Surgery February 2018 - March 2023

In this job my duties included sterilization of surgical instruments, surgery room set-up, and patient prep; check in of patients, patient check out and post-surgery education, reauthorizations for surgery, accounts payable, accounts receivable, payroll, HR duties, medical supply maintenance, inventory, OSHA compliance monitor, chair side assisting of Oral Surgeon, licensure compliance.

Call Center Representative / Tri Counties Physician’s Group July 2013 - January 2018

In this job I skillfully, provided customer service for Tri Counties and area healthcare agencies through multiple channels including phone, email, and messaging via Tiger Text. Monitored prescriptions from end to end, oversaw the appointments for 8 on staff doctors and two nurses, as well as supplemental providers as needed. Process insurance referrals incoming and outgoing, verified insurance.

New Home Sales Counselor / The Olson Company June 2004 – October 2012

In this role I was tasked with managing at least 15 escrows per quarter. This included the sales process from the potential buyer’s initial visit to, home walk-throughs, execution of sales contracts, loan docs and ultimately handing over of the keys. Additionally, this role required a strong customer service throughout the entire active process but moreover, after the sale was completed.

Computer Programs and Skills

Microsoft Word

Excel

Outlook

QuickBooks

EHR Medical Records

ALIS

Google Docs

SDP Payroll

Reliance

Microsoft Teams

ECH

Virtual Bank

Lanzera

OFAC

Bamboo HR

Paychex payroll/HR

Jostle

Client Central

Trained in Best Practices and HIPPA

CPR trained and certified

Contact this candidate