Customer Service Project Coordinator

*********@*****.*** Laura E. Dail 757-***-****

EDUCATION

●Tidewater Community College, Psychology 2011-2012

●Old Dominion University, Psychology, 2008-2010

CERTIFICATIONS

●Project Management Services & Fundamentals Certification

●Forklift Certification

●Basic Blueprint Reading Certification

●Excel Beyond Basics Certification

PROFESSIONAL SUMMARY

●16 years of experience in customer relations, 10 years of management, and 5 years of coordinating projects, including additional experience with purchasing material and handling of government contract jobs. 10 years of experience volunteering for the Pungo Strawberry Festival by supervising the official PSF informational tent.

●Excellent organizational and communication skills, admirable team player, remarkable leadership capability, exceptional customer service skills, ability to multitask, strong interpersonal skills, ability to work independently, trustworthy, reliable, and always eager to learn.

RELEVANT EXPERIENCE

European Autowerks

Service Advisor July 2023-Current

Liaison between customers and technicians. Creating repair orders, updating customers, ordering parts, cashiering.

Colonna Shipyard Inc.

Project Coordinator June 2018-July 2023

●Started as a helper in the Inside Machine Shop

Promoted to Specialist in IMS in 2019 - stress relieving and strain gauging metal, building wooden crates for naval ship tail shafts.

Promoted to Project Coordinator in IMS in 2020 - Liaison between shipyard and Inside Machine Shop. Main purpose is to use my coordinating skills to plan the scope of work for the day. Created new filing systems for both government and commercial jobs, writing repair orders, abiding by and documenting Naval and USCG policies of repair, purchasing, inventory, delegating, management, communications and estimating total repair costs such as house, material and labor. Planning and presenting daily safety meetings for team. Log and keep track of jobs in the shop for all stakeholders involved by using multiple different computer systems including Microsoft apps, Costpoint, Adobe as well as CAD drawings.

Hall Nissan

Service Advisor June 2019-December 2019

●Customer service, sales, estimate repair costs, cashiering, responsible for up to 30 vehicles a day. Communicated with both technicians and the parts department. Liaison between technicians and customers. Coordinated jobs by importance. Used multiple different computer systems such as CDK, Dashboard, Excel and NNAnet2.0.

Professional Rim Repair

Shop Coordinator June 2017-June 2018

●Duties included daily sales reports, inventory, writing repair orders, scheduling appointments, cashiering, directing technicians, ordering parts. Used systems such as All Data and Excel.

Beach Ford Service Department

Customer Service Advisor June 2013-May 2014

●Duties included making both maintenance and mechanical sales, writing repair orders, coordinating jobs, cashiering, estimating repair costs, keeping customers informed, ordering parts, inventory.

17th Street Surf Shop

General Manager May 2012-June 2017

●Promoted to General Manager in 2014

●Duties included sales, overseeing day-to-day operations of the store, including documenting daily KPIs and sales volume, merchandizing and maintaining the sales floor to ensure optimal sales flow, and coordinating promotional events to drive sales and community involvement. Also responsible for managing employee performance standards, enforcing all company policies and procedures, scheduling, and interviewing and hiring new employees.

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