Customer Service Health System

Lindsay Hagan Trussville AL ***** • 812-***-**** • *********@*****.***

Professional Attributes

CREATIVE PROBLEM SOLVER

DISCIPLINED ORGANIZATIONAL AND PLANNING SKILLS

HIGHLY RESOURCEFUL AND RESULTS-DRIVEN

Personal Attributes

GOOD COMMUNICATOR

GOAL-ORIENTED

TRUSTWORTHY

ACCOUNTABLE

OUTGOING

RELIABLE

FLEXABLE

ADAPTABLE

TEAM-ORIENTED

GENERATES SOLUTIONS

TECHNICAL EXPERIENCE

MICROSOFT OFFICE (WORD, POWERPOINT, EXCEL, OUTLOOK)

ONBASE

MIDAS

EPIC

ADP/ULTIPRO

POSITION MANAGER

ENVI

ZENOTI

PERFORMANCE MANAGER

BASIC SPANSH SPEAKING SKILLS

EDUCATION

INDIANA UNIVERSITY BLOOMINGTON

BACHELORS OF ARTS CRIMINAL JUSTICE AND PSYCHOLOGY

Certifications

SIX SIGMA YELLOW BELT/WHITE BELT

EPIC GRANDE CENTRAL ADT CREDENTIALED

Additional

TREASURER FOR HILLTOP CHARITY 2016 – PRESENT

PRESIDENT OF THE REWARDS AND RECREATION COMMITTEE FOR DEACONESS HEALTH SYSTEM 2015-2018; TEAM MEMBER 2013-2015

INNOVATION AND TRANSFORMATION TEAM-ACCESS 2019-2020

CONSULTANT FOR EOIC/HRS JULY 2019-OCT 2019 (NEW HOSPITAL ACQUISITION)

Customer Service / Leadership / Revenue Cycle/Sales

Highly motivated individual seeking advanced role with growing company. Displays excellent communication and teamwork skills. Goal driven and well organized. Displays critical thinking, leadership, and time management skills. Has extensive customer service skills and 20 plus years supervisory experience.

Professional Experience

Laser Away April 2024-Present

Lead Patient Care Consultant

-Manages daily operations for Birmingham center Sales/Operations

-Ensure productivity and maintaining monthly goals

-Partner with clinical staff to maximize scheduling and ensure goals obtained

-Recruit, train, develop and coach new hires for advancement within company

Sonobello Body Contour December 2021-April 2024

Practice Manager-Sales Manager

-Manages daily operations for Birmingham surgical center and Montgomery consult center

-Oversees hiring, scheduling, annual reviews, disciplinary action, and payroll needs for offices

-Ensure productivity and maintaining monthly goals

-Partner with all surgeons working in office to maximize schedule

-Recruit, train, develop and coach new hires for advancement within company

Deaconess Health System September 2019-Nov 2021

Patient Access Supervisor

-Manages daily operations for registration staff at Deaconess Midtown campus and Gateway emergency department: Same Day Surgery, Main Info Desk, Central Registration, Emergency Departments Midtown and Gateway Campus, 2900/3900 Surgery Lounges, and Cashiers office

-Oversees hiring, scheduling, annual reviews, disciplinary action, and payroll needs for department of approximately 76 employees

-Ensures productivity maintains over 95% and report upfront collections weekly, bi-week, and monthly to CFO/finance

-Provides finance with annual budget and adjust based on volumes and department need

-Recruit, train, develop and coach new hires for advancement within access leadership team

Deaconess Health System 2017-2019

Patient Access Lead Coordinator Midtown and Gateway Hospitals

-Served as instructor before, during and after go-lives and system updates to existing system users

-Provided training to new users and users new to a role

-Maintained a general knowledge of hardware, operating systems, applications, operational analysis and protocols

-Documented issues identified during training and/or rounding, referring them to the appropriate individual and closing the loop with end-users

-Managed team of up to 25 people

-Provided initial conflict intervention

-Assisted supervisor in disciplinary matters

Deaconess Health System 2015-2017

Credentialed Trainer

-Provided training to new users and users new to a role

-Served as instructor before, during and after go-lies and system updates to existing system users

-Maintained a general knowledge of hardware, operating systems, applications, operational analysis and protocols

-Documented issues identified during training and/or rounding, referring them to the appropriate individual and closing the loop with end-users

-Obtained a basic knowledge of system report tools

-Provided regular feedback to workgroups and leadership team to assist in the development of training and optimization prioritization

Deaconess Health System 2012-2015

Patient Access Coordinator

-Collected information via phone, in person (bedside or in a registration bay) or from the web site to accurately register patients for outpatient, inpatient, and observation services

-Verified insurance eligibility and discusses Advanced Beneficiary Notices (ABN) when appropriate

-Provided cross coverage for all areas of Access Department

-Worked with ADON, doctors and nursing staff for proper bed placement and admission order entry

REFERENCES AVAILABLE UPON REQUEST

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