Customer Service Specialist
Resume:
Phlebotomy - Certified Medical
Assistant:
Virginia College
Jackson, MS
High School:
Lanier High School
Jackson, MS
**********@*****.***
Clinton, US 39056
Skills
• Keyboarding
• Creative problem solving
• Call management software
• Credit and collections
• LiveChat
• Positive learning process
• Customer service
• Conflict resolution
• Payment processing
• Product knowledge
• Written and oral communication
Developed successful strategies
and goals to penetrate new
territories by assessing
competitor offerings and
approaches.
•
• Call center operations
• Data entry
• Inbound sales
• Customer satisfaction
• High-volume call centers
• Call decisioning
Education And Training
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Sam's Club - Bakery
Madison, MS
07/2009 - 02/2024
Xfinity Store By Comcast (Work From Home) - Inbound Customer Service Representative
Ridgeland, MS
12/2022 - 04/2023
Apple Store - Chat Support Specialist (Work From Home) Ridgeland, MS
01/2022 - 11/2022
RITA BRACEY-GRAY
Summary
Experience
• Had an excellent attendance record and was always on time for work Checked baked goods periodically during baking process to ensure desired results were achieved.
•
Operated ovens and other equipment to bake products according to established recipes.
•
Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
•
Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
•
• Answered incoming customer inquiries via telephone and email.
• Assisted customers with billing questions or payment issues.
• Updated existing customer information as needed.
• Resolved customer complaints in a timely manner.
• Provided customers with product and service information. Asked probing questions to determine service needs and accurately input information into electronic systems.
•
Successfully trained team members on best practices and protocols, reducing process inconsistencies
•
Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines
•
• Assisted and cross-trained other customer service managers Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues
•
Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates
•
Customers were educated on billing, payment processing, and customer service policies and procedures
•
• Was quick to respond to potential customers' questions and requests. Accomplishments
Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
•
Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
•
Helped the business achieve and maintain industry-leading customer service ratings.
•
Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
•
Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
•
• Started the process of terminating the customer's contract upon request. Handled customer orders, quotes, and returns, as well as recommending additional products and services to boost revenue.
•
Successfully trained team members on best practices and protocols, reducing process inconsistencies.
•
Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
•
• Assisted and cross-trained other customer service managers. Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues.
•
Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates.
•
Customers were educated on billing, payment processing, and customer service policies and procedures.
•
• Was quick to respond to potential customers' questions and requests.
• Had an excellent attendance record and was always on time for work. Communicated with suppliers in order to secure the best possible prices for apparel and accessories.
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Looked at the buying habits of each store location to determine the best apparel assortment for maximum sales and profits.
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Developed a hands-on training program for newly hired employees to familiarize them with company policies and procedures as well as their specific job responsibilities.
•
Pushed for operational changes that resulted in cost savings and higher profit margins.
•
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