Systems Analyst Business
Resume:
Susan Holt
Birmingham, AL *****
Cell 205-***-****
******@*********.***
https://www.linkedin.com/in/susangholt
IT Technical Business Systems Analyst
Dedicated IT specialist with 20+ years of project leadership, user training, system development and support, on-site customer contact, business analysis, project management, installation management, testing and trouble shooting. Offers a strong combination of financial, technical, implementation and interpersonal skills with the ability to sustain growth and improvement in a complex computing environment.
Professional Experience
SCOR Reinsurance
Business Systems Analyst 1/21 to 06/24
Collaborate with stakeholders to gather and document business and technical requirements
Translate business needs into application and operational requirements
Create wireframes, mock-ups, and prototypes to visualize the layout and functionality
Write detailed business specification and user story documents for system changes in TFS and Agile Azure Dev Ops environments
Ensure that stakeholder feedback is considered and addressed in the design process
Define new testing strategy for reinsurance novations
Participate in sprint planning meetings
Develop test plans and test cases for new features and changes
Lead Agile Sprint ceremonies
Avenu Insights and Analytics
Business Systems Analyst/QA Analyst 7/19 to 8/20
Work with users to understand business requirements
Translate business needs into application and operational requirements
Write user stories in Jira for Agile sprints on Project Vulcan team
Participate in sprint planning meetings
Develop test plans and test cases (including mock-ups and/or wireframes) for new features and changes
Test system changes (QA and UAT) within sprints
Present mock-ups and design concepts to stakeholders for feedback and approval
Define software defects to bug tracking tool
Honda Manufacturing of Alabama 8/18 to 3/19
Business Systems Analyst/Project Manager
Gather requirements through interviews with customers for requested changes to the system
Create detailed business requirement documents that define requested changes to development staff
Manage 20+ projects of varying length and complexity to completion
Design solutions within ServiceNow and JIRA to meet business needs and ensure that configurations and processes comply with organizational policies and standards
RxBenefits, Inc. 9/17 to 2/18
Eligibility Analyst
Manage 40+ client companies through the eligibility process while meeting all deadlines
Coordinate with medical vendors and implementation teams to receive Active and COBRA eligibility data to RxBenefits’ system in standard HIPAA ANSI 834, proprietary or custom formats, as appropriate
Work with vendors, internal teams, client companies to resolve issues with files and data
Determine the root cause of any issues with files or data and resolve those issues
Test import of eligibility data into RxBenefits’ system
Use Salesforce to document and manage project/client management activities
Move incoming files to import folder from SFTP site, use Kleopatra to decrypt files
Command Alkon, Inc. (software company that markets to the construction industry) 5/16 to 7/17
Business Consultant
Create new, updated e-portal for COMMANDperformance in Sharepoint
Migrate ETL rules from Cognos Data Manager to Cognos Data Stage
Develop and perform training and testing for internal and external users of COMMANDperformance
Reconcile databases in advance of new installs
Compare custom and legacy version of database to determine how best to integrate them into most current version
Resolve questions and issues from users
Protective Life Insurance 8/06 to 5/16
Reinsurance Administrator/Reinsurance Consultant
Define and write specifications, test changes (QA and UAT) for interface project. Implementation of interface was seamless.
Gather requirements and develop requirements specifications for mainframe extracts and copybooks
Gather information, develop requirements specifications and test changes (QA and UAT) to TAI and to product setup in TAI
Test changes to mainframe extracts, copybooks, product definitions, etc.
Develop SQL queries for use in investigating reported issues and to improve data quality
Represent the Reinsurance Systems Team in the Post Level Optimization (Agile) project
Enter product definitions for new products and reprices into TAI for reinsurance
Investigate and resolve issues reported by internal and external customers
Train co-workers on Reinsurance Systems Team
Write process and training documentation for Reinsurance Systems Team
EPL, Inc. (software company that markets to credit unions) 5/00 to 6/06
Lending Product Specialist
Conversion responsibilities
Gather and develop system requirements based on client’s current system specifications and client/stakeholder interviews
Perform data mapping of client’s current data structure to i-POWER data structure
Perform quality assurance testing of conversion specifications based on client input
Coordinate with third party vendors to assure the appropriate federally regulated documentation and rate files are available prior to conversion
Create materials for use in training; train users to use the new software
Provide remote and on-site production client support during and following conversions
Migration responsibilities
Migrate federally regulated documents and files to new platform
Test external interfaces for credit reporting, loan calculations and loan documentation
Open architecture development
Design integration of 3rd party software into current open architecture platform
Develop implementation processes for integrating third party software with current client installations
Test third party software independently and after integration with client software; provide site support and training
Installation Project Manager
Manage conversion activities for major clients throughout the United States, including technical definition, plan, direct, coordinate and manage project scope, deliverables, resources, client relationship, issue escalation, and resolution including understanding core business requirements and attaining goals and objectives with mutually agreed upon timeline and resource parameters
Communicate with employees, vendors, stakeholders all levels of management of implementation activities
Test software (QA and UAT) before major releases are available to client base to ensure release success
Train credit union employees to use the new software; create materials for use in training
Management Data, Inc. (software company that markets to insurance companies) 4/92 to 5/00
Site Manager/Systems Analyst/Programmer
Programming Analyst for large Group Life development project for two Blue Cross Life subsidiaries
Site Manager, lead analyst, client contact/trainer and programmer for the FIMMAS installation at New York Life Insurance Company
Gather and develop business requirements and technical specifications for use in development enhancements and problem resolution
Create test plans for release testing
Train employees to use new software; develop materials for use in training
Education
University of Alabama at Birmingham
Master of Arts in Education
Jefferson State Community College
Associate, Applied Science
Georgia Southern College
BBA, General Business
Certifications
Health Insurance Association of America
Health Insurance Associate (HIA) and Managed Healthcare Professional (MHP) designations
Life Office Management Association, Inc.
Fellow, Life Management Institute (FLMI)
Associate, Customer Service (ACS)
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