Patient Services Mental Health
Resume:
GENEVIEVE
RODRIGUEZ
*********.*************@*****.***
OBJECTIVE
To obtain employment
EDUCATION
HS Diploma RHS
**** ********* **** ********, ********* UT
College of Southern Idaho
08.1997 – 12.1998 (completed 27 semester hrs.)
Studied Criminal Justice Administration
EXPERIENCE
Practice Supervisor Intermountain Healthcare
03.2007 – CURRENT
When I started with IHC, I started out on “on call” basis as a patient services representative. Shortly after I started, I went to full time. Then in November 2008. I was promoted to the clinic business office as the Patient Accounts Representative. And finally, in June 2015 was promoted to Practice Supervisor. In this position currently, I am primarily direct supervisor to 10 employees and indirectly supervise a complete staff of 32, between 2 clinics. My job responsibilities are varied and diverse.
Keep accurate account of all schedule changes for patient services representatives, nurses and physicians.
Run monthly reports for registration audits
Review and audit hundreds of claims rejections
Mental Health Coordinator: Complete Benefits checks and authorizations for Mental Health
Sort and deliver mail and faxes to appropriate staff
Order office supplies for 2 clinics
Facilitate and lead meetings with luncheons for physicians and staff
Attend monthly meetings for managers and supervisors.
Make all changes of lab diagnosis and CPT changes for physicians
Customer service on disputed charges
Input monthly charges for all cardio stress tests
Quarterly Staff reviews and complete annual increase for each staff
Recruit and hiring for patient services representatives
Monitor medical records requests and transcriptions
Every morning attend 1st clinic huddle and or lead and escalate items to the next upper huddle.
Every morning attend 2nd hospital huddle and bring back information to clinic department.
Fill in for PSR’s as needed, registering and making appointments for patients. Checking demographics and medical records
Super User Lead for Sevier Valley Clinic-Regional Patient Access Committee Lead
And attend the monthly meetings, monthly huddles.
SKILLS
Excellent Communication and interpersonal skills
Strong organization skills that ensure proper management of time and resources
Advanced knowledge of ICD -9/10 coding and HCPCS
Advanced knowledge of Commercial and Government insurance billing
Keep minutes and or facilitate meetings
Broad knowledge of computer software and programs (windows, email, excel-spreadsheets, micro-soft office, kronos, peoplesoft, etc)
Ability to work with a wide variety of people and ability to work effectively with minimal supervision
References:
Kelly Carter, Former Manager 435-***-****
Dr. Jesse Spencer, Dept Physician 435-***-****
Contact this candidate